Rebecca Walker
Cairns,QLD
Summary
Client-focused professional with diverse experience across gaming, reception, and healthcare sectors. Proven ability to adapt to various roles, demonstrating strong communication and attention to detail. Successfully managed a beauty business while providing administrative support for NDIS services, enhancing transferable skills. Highly motivated with a strong work ethic and capacity to excel in both independent and team environments.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Naylee Inc
Cairns, Qld
03.2023 - Current
- Administer services for NDIS.
- Managed calendars and scheduled appointments for providers at Naylee, Inc.
- Organized travel arrangements and itineraries for community involvement and participant trips.
- Facilitated communication between departments to ensure smooth operations.
- Conducted research on various topics to support project development.
- Screened telephone calls and inquiries and directed as appropriate.
- Acted as the liaison between the providers and participants, maintaining strong professional relationships.
- Cleaning and maintaining equipment and vehicles.
Administrative Position
QLD Health
, Australia
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to patients and healthcare providers, whether face-to-face or through phone conversations.
- Application of IEMR (Queensland Health Portal)
- Clean and maintain a hygienic work environment
- Verified patient insurance information and processed necessary documentation accurately.
- Managed phone calls, addressing inquiries and directing calls to appropriate staff.
- Assisted healthcare providers by preparing patient charts and necessary forms prior to visits.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Beauty Business Owner
- Managed daily operations, ensuring efficient workflow and team coordination.
- Oversaw inventory management, optimizing stock levels and supplier relations.
- Trained and mentored staff on operational procedures and customer service standards.
- Fostered relationships with vendors to ensure quality supplies and services.
- Interviewed, trained, and supervised employees.
- Monitored cash flow to ensure proper budgeting of resources.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept up-to-date on regulatory changes affecting business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Supervised daily cleaning operations for commercial spaces and facilities.
- Inspected work areas to ensure cleanliness and compliance with standards.
Education
Associate of Applied Science - Health And Wellness
Cairns Beauty Academy
Cairns, QLD02-2002
Skills
- Client and patient focus
- Workplace health and safety
- Time management and punctuality
- Medical reception skills
- Cultural sensitivity
- Attention to detail
- Communication skills
- Administrative proficiency
- Logistics coordination
- Travel planning
- Patient documentation
- Team collaboration
- Conflict resolution
Availability
Available for interview at your convenience
References
References available upon request.
Timeline
Personal Assistant
Naylee Inc
03.2023 - Current
Administrative Position
QLD Health
Beauty Business Owner
Associate of Applied Science - Health And Wellness
Cairns Beauty Academy