Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Rebecca Waltman

Prospect,Australia

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Waitress

Dennys Restaurant
03.2013 - 01.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Senior Park Aid

California State Parks
03.2022 - 01.2025
  • Improved park safety by conducting regular inspections of trails, Lake areas, campsites and other amenities.
  • Trained new employees on park policies, procedures, and safety protocols to maintain a productive team environment.
  • Coordinated volunteer programs to support park maintenance efforts while engaging community members in stewardship activities.
  • Closely monitored campers and campgrounds for behavioural and safety issues, initiating prompt and professional response to problem situations.
  • Managed inventory of office supplies and watercraft inspection equipment, ensuring a smooth working environment or replacements as needed.
  • Spearheaded interpretive signage project that increased accessibility for diverse visitor populations while enhancing overall guest experience.
  • Maintained accurate records of daily activities, incidents, and visitor interactions for review by management.

Public Service Worker

San Bernardino County Special Districts, Big Bear Valley Recreation and Parks District
08.2022 - 11.2023
  • Maintained accurate records of all activities, enabling efficient reporting on progress towards goals and objectives.
  • Ensured compliance with all local, state, and federal regulations in daily operations and decision-making processes.
  • Utilized feedback from internal evaluations as well as external audits for continuous improvement of public services and overall department effectiveness.
  • Collaborated with multi-disciplinary teams to develop comprehensive solutions for community issues.
  • Took active role in afterschool childcare and family involvement process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Operated government motor vehicles to safely transport children to afterschool program sites and outdoor activities.
  • Utilized cash registers and monitored inventory for zoo gift shop.
  • Assisted and coordinated with government health employees for senior citizens meal plans

Recreation Leader 1

Apple Valley Parks and Recreation
12.2022 - 09.2023
  • Developed positive and productive relationships with kids, parents and staff.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
  • Supervised groups of up to 20 children under age 15 from arrival through departure at end of day.
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
  • Engaged participants in recreational activities and team-building exercises.
  • Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
  • Supported inclusion efforts by adapting recreational activities for individuals with varying abilities or special needs when necessary.

Internet Repair Phone Representative 1

Charter Spectrum
10.2020 - 03.2022
  • Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
  • Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
  • Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
  • Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
  • Streamlined call handling processes for increased productivity and reduced average call times.
  • Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Science - Criminal Justice

Victor Valley College
Victorville, CA
06.2015

High School Diploma -

Sultana High School
Hesperia, CA
05.2011

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Active listening
  • Time management
  • Reliability and punctuality
  • Eagerness to learn

Timeline

Recreation Leader 1

Apple Valley Parks and Recreation
12.2022 - 09.2023

Public Service Worker

San Bernardino County Special Districts, Big Bear Valley Recreation and Parks District
08.2022 - 11.2023

Senior Park Aid

California State Parks
03.2022 - 01.2025

Internet Repair Phone Representative 1

Charter Spectrum
10.2020 - 03.2022

Waitress

Dennys Restaurant
03.2013 - 01.2025

Associate of Science - Criminal Justice

Victor Valley College

High School Diploma -

Sultana High School

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Rebecca Waltman