Summary
Overview
Work History
Education
Skills
Certification
References
Training
Timeline
Generic

Rebecca Ware

Kyneton,Australia

Summary

Performance-driven Vice President with 10+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vice President, Medical Operations

Vikand Solutions
06.2021 - Current
  • Oversight for 80+ remote medical facilities and 30+ worldwide employees delivering safe and effective healthcare by developing and maintaining appropriate medical center infrastructures, providing access to high quality equipment, medications, supplies, and by coordinating accurate and timely administrative support.
  • Facilitated growth of medical operations and case management department by 300% in 3 years.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Support and mentor 30+ doctors, nurses and paramedics, driving highly motivated team to implement continuous improvements while maximizing individual skill sets.
  • Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Established performance goals for department and provided methods for reaching milestones.
  • Built and oversee case management department responsible for provision of care for 2000+ cases per year throughout various international healthcare sectors.
  • Development and implementation of an extensive suite of medical standard operating procedures to drive health outcomes.
  • Developed and executed an annual remote medical audit program for 80+ remote medical centres for continuous evaluation of standard operating procedures.
  • Developed and delivered a standardized medication formulary and par levels factoring in usage and wastage data reporting for cost effective formulary management.
  • Preparation and delivery of medical business data and sales data to key stakeholders and potential clients.
  • Cultivated strong relationships with key stakeholders, including customers, vendors and regulators to promote collaboration and long-term success.
  • Extensive knowledge in handling of medical data in compliance with HIPPA and GDPR including development of a medical documentation database and data analytics dashboard.

Director, Medical Operations

Vikand Solutions
10.2019 - 06.2021
  • Direct supervision of a team of Medical Operations Managers supporting 80+ remote medical centres worldwide.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Successful delivery of 15+ new build projects.
  • Planning and implementation of multiple medical centre refits and decommissions to improve medical centre infrastructure.
  • Oversight of implementation of electronic health records throughout various medical centres.
  • Development and delivery of client key performance indicators to address medical centre performance and areas of development.
  • Planned and implemented client annual capital projects to provide upgraded medical equipment for best health outcomes.
  • Development and implementation of medical continuing education and training modules.
  • Development of administrative processes and team efficiencies to increase work productivity.
  • Engaged in key governmental discussions related to communicable disease management during the worldwide Covid-19 pandemic.
  • Development of key procedures for Covid-19 with consideration to worldwide practices to ensure health and safety of crew and passengers on cruise vessels.
  • Development of Covid-19 vaccination and testing programs throughout the cruise industry.
  • Supported development of standard operating procedures.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Medical Operations Manager

Holland America Group
07.2017 - Current
  • Facilitation of safe and cost-effective healthcare to all passengers and crew members by developing and maintaining appropriate medical centre infrastructures, providing access to high quality equipment, medications, supplies, and by coordinating accurate and timely administrative support.
  • Planning and implementation of multiple medical centre refits and decommissions to improve medical centre infrastructure.
  • Creating, managing and analyzing administrative processes to handle pre and post cruise guest support.
  • Development and implementation of worldwide medical oxygen delivery strategy.
  • Collaborated and implemented medical common formulary with projected 2.8 million cost savings.
  • Planned and implemented annual capital projects to provide upgraded medical equipment for best practice.
  • Requested and managed medical repairs and maintenance funding including development of annual spending plan.
  • Development, presentation and maintenance of medical operations training content.

Supervisor, Clinical Staffing

Princess Cruise Lines Ltd.
01.2013 - 01.2017
  • Directly and indirectly through subordinate personnel, managed and supervised professional medical personnel with the Holland America Group fleet of vessels.
  • Overseeing over 300 medical staff allocated to 41 vessels worldwide.
  • This incorporated all aspects of staffing management including recruitment, performance management, oversight of scheduling and logistical arrangements, policy development, handover processes, staff credentialing, case management, system development and project development.
  • Development and implementation of standardized handover process.
  • Collaboration on development and implementation of an Electronic Health Records Platform.
  • Creating, implementation and analyzing administrative processes to track staffing functions and continually improve processes.
  • Implementation of standardized recruitment and Senior Doctor lead staffing model throughout Holland America Group.
  • Development, presentation and maintaining of staffing training content during regular staff training.

Senior Nursing Officer

Princess Cruise Lines Ltd.
12.2012 - 10.2013
  • Provision of care for patients with medical emergencies, traumas and general medical complaints.
  • Provided emergency on-call care at all times of day and night.
  • Managed team of medical professionals including doctors, nurses and paramedic's.
  • Managed administrative functions such as staffing, staff performance and management and policy implementation in the medical centres on board.
  • In collaboration with Senior Doctor, managed arrangements for disembarkation of guests and crew to shore side facilities when necessary.
  • Processed all medications and consumable supply orders with consideration to the remote itineraries and cost efficiencies..

Nursing Officer

Princess Cruise Lines Ltd.
03.2012 - 09.2012
  • Provided direct nursing care and first response to guests and crew on board each cruise ship
  • Provided care for medical emergencies, trauma cases and general medical cases.
  • Improved patient care by implementing evidence-based nursing practices.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Supported leadership in assigned medical administrative duties.

Associate Nurse Unit Manager

St Vincent's And Mercy Private Hospital
05.2008 - 03.2012
  • Managed clinical oversight when Nurse Unit Manager was not present, of a 30 bed Neurosurgical ward and 3 bed High Dependency Unit.
  • While on duty, supervised and managed daily activities of clinical team consisting of nurses and support staff.
  • Provided support during organizational transitions or changes in leadership by maintaining open lines of communication with staff and addressing concerns promptly.
  • Managed care for post-operative and medical patients through discharge.
  • Developed and implemented monthly roster for 30+ nursing staff.
  • Coached and mentored new graduates and tenured staff during their time on the ward.
  • Provided direct liaison and support to surgeons and general physicians providing patient care throughout the ward.
  • Collaborated in multidisciplinary rounds daily to discuss individualized care plans for high-acuity patients to improve overall outcomes.
  • Liaised with the Director of Nursing and/or Night Manager on workload, admissions, staffing levels/needs and emergency medical cases.

Education

Certificate: Front Line Management -

Australian Catholic University
Melbourne, VIC
11.2009

Bachelor of Nursing: Nursing -

Latrobe University
Bendigo, Australia
12.2007

Skills

  • Strategic Planning
  • Operations Management
  • Critical Thinking
  • Decision-Making
  • Financial Management
  • Capital Planning
  • Medical Quality Assurance
  • Compliance/Regulatory
  • Risk Management
  • Australian and International Healthcare Systems
  • Client Relationship Building
  • Contract management
  • Workforce Planning
  • Process Improvement

Certification

  • APRHA Nursing Registration
  • Certificate in Frontline Management
  • Be Aware - The research behind Leadership and Management
  • ISSA Certificate, Personal Training
  • Comprehensive Pilates Instructor Training


References


  • Amy White, Vikand - Director, Medical Operations +27-82-780-4426
  • Laura Marques, Vikand - Director, Medical Operations and Project Management +1-954-410-5448
  • Holly Love, Providence Santa Rose Memorial Hospital - Healthcare Management, Customer Relations and Quality Assurance +1-503-333-7874

Training


  • Be Aware - The research behind leadership and management
  • High Dependency Short Course
  • Neurosurgical Short Course
  • X-ray Training
  • Sexual Assault Examination Course
  • ISSA Certificate in Personal Training
  • Comprehensive Pilates Instructor Training

Timeline

Vice President, Medical Operations

Vikand Solutions
06.2021 - Current

Director, Medical Operations

Vikand Solutions
10.2019 - 06.2021

Medical Operations Manager

Holland America Group
07.2017 - Current

Supervisor, Clinical Staffing

Princess Cruise Lines Ltd.
01.2013 - 01.2017

Senior Nursing Officer

Princess Cruise Lines Ltd.
12.2012 - 10.2013

Nursing Officer

Princess Cruise Lines Ltd.
03.2012 - 09.2012

Associate Nurse Unit Manager

St Vincent's And Mercy Private Hospital
05.2008 - 03.2012

Certificate: Front Line Management -

Australian Catholic University

Bachelor of Nursing: Nursing -

Latrobe University

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