Summary
Overview
Work History
Education
Skills
Position Held
Timeline
Generic

Rebecca Watkinson

Kanwal,Australia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Teamleader, Administration, Care Team Supervisor, Quality Administration Assistant

Hakea Grove Aged Care
03.2017 - Current
  • Completion of Admission assessments
  • Arranging appointments, assisting doctors with rounds, wound care, ADLS, Documentation
  • Behaviour management documentation.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased national quality compliance ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Streamlined internal processes, updating policy and procedures as required to increase overall efficiency.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Maintained database systems to track and analyze operational data.
  • Streamlined medication administration processes, ensuring timely and accurate delivery to patients.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Ensured a professional atmosphere at all times within the reception area while coordinating daily office operations.
  • Developed strong rapport with clients through consistent friendly interactions at the reception area.
  • Provided exceptional customer service while interacting with patients at reception desks or during telephone inquiries.
  • Coordinated with external auditors during annual inspections, demonstrating organizational commitment to compliance with industry standards and regulations.
  • Reported problems and concerns to management.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Ensured regulatory compliance by maintaining updated knowledge of industry standards and best practices in palliative care provision.
  • Provided compassionate end-of-life care.
  • Evaluated performance metrics using analytical tools such as Excel spreadsheets and pivot tables, identifying trends and making recommendations accordingly.

AIN, Activity officer

Opal Aged Care
01.2015 - 03.2017
  • Demonstrated commitment to resident care and independence by developing personalized care plans, assisting with personal care routines, and facilitating mealtime and hygiene tasks.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Acting Disability House Coordinator/Disability Support Worker

Wesley Mission
04.2007 - 11.2014
  • Engaged with individuals representing a range of disabilities.
  • Provided assistance with personal care, enabling clients to reconnect with their communities. Managed transportation for appointments and administered medications when needed. Fostered client independence by providing necessary support.
  • Demonstrated ability to effectively implement person-centered approaches for individual planning,
  • accuracy in managing petty cash transactions and maintaining detailed records
  • Enhanced incident reporting procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated in the creation of tailored objectives for residents, taking into account individual capabilities and constraints.
  • Maintained ongoing communication with family members or guardians regarding the well-being of their loved one.
  • Maintained the safety and comfort of residents by taking immediate action on any house rule violations or maintenance concerns.
  • Improved resident satisfaction by implementing personalized care plans for each individual.
  • Completed schedules, shift reports, and other business documentation.

Customer Service Cashier

Jewel Supermarket
01.2002 - 01.2006
  • Provided efficient customer service as a cashier attendant
  • Optimized and enhanced front end controller for increased efficiency.
  • Enhanced efficiency by effectively arranging and stocking shelves.
  • Optimized stocktaking procedures leading to enhanced efficiency and accuracy.
  • Developed strong interpersonal skills to build rapport with customers and address their needs effectively.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Cashier

Mc Donald's Food Stores
01.1995 - 03.2000
  • Delivered exceptional customer support
  • Trained crew members in customer service, handling complaints, cash register operations, and kitchen tasks.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

NDS -

01.2014

MTU -

01.2012

Accidental Counsellor -

01.2012

Wesley Vocational Institute -

01.2011

Mission Australia -

01.1999

Blacktown Community College -

01.1998

Blacktown Community College -

01.1997

Skills

  • Strong people skills
  • Professionalism
  • Good time management
  • Onboarding and Orientation
  • Data Analysis
  • Effective Communication
  • Intermediate computer skills
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Work Planning and Prioritization
  • Quality Improvement

Position Held

  • Care Team Supervisor
  • Teamleader
  • Quality / Education Officer
  • Administration Assistant
  • Quality administration assistant
  • Disability Support Worker
  • Assistant in Nursing


Timeline

Teamleader, Administration, Care Team Supervisor, Quality Administration Assistant

Hakea Grove Aged Care
03.2017 - Current

AIN, Activity officer

Opal Aged Care
01.2015 - 03.2017

Acting Disability House Coordinator/Disability Support Worker

Wesley Mission
04.2007 - 11.2014

Customer Service Cashier

Jewel Supermarket
01.2002 - 01.2006

Customer Service Cashier

Mc Donald's Food Stores
01.1995 - 03.2000

NDS -

MTU -

Accidental Counsellor -

Wesley Vocational Institute -

Mission Australia -

Blacktown Community College -

Blacktown Community College -

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Rebecca Watkinson