Rebecca Webster
Melbourne,VIC
Summary
Confident, professional and positive with a love for providing exceptional customer service. throughout my career in Beauty and Spa, I have always maintained a second job in hospitality. I am driven, with a knack for building client relationships, and possess an honest and enthusiastic approach to my work. Alongside my willingness to take on added responsibilities to meet team goals, I can adapt to work within both small and large teams. The dedication to my work and my commitment to providing exceptional customer service is evident in my previous roles. I am eager to bring this level of enthusiasm to your team.
Overview
10
10
years of professional experience
Work History
Spa Therapist
Buxton Crescent Hotel
08.2022 - 03.2024
- I became a brand ambassador for Comfort Zone.
- Fully qualified in Jennifer Young oncology and hormonal treatments, Comfort Zone, Mavala, Ensana, Underwater Jet Massage and Wave Balance Massage.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Bar Waitress
The Horse And Jockey
07.2022 - 03.2024
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Upsold menu items strategically, resulting in increased revenue for the establishment.
- Ensured prompt seating of guests during high-volume periods by assisting host staff when necessary.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
Senior Beauty Therapist
Bamboo Beauty Salon
06.2019 - 09.2022
- Fully qualified in Clarins, Murad, Medik8, CACI, Microneedling, Nouveau and worked with other brands such as Glossify, OPI, St Tropez and NEOM.
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- I left the salon in June to work on the cruise ships and then returned once lockdown was over.
Massage Therapist
One Spa World (Norwegian Encore)
09.2019 - 04.2020
- Helped set up the Norwegian Encore whilst it was being built in Germany and worked during the inaugral cruise.
- Full trained in all Elemis body treatments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Bar Waitress
The Manners Pub
04.2016 - 06.2019
- Worked here alongside my studies at University.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Upsold menu items strategically, resulting in increased revenue for the establishment.
- Ensured prompt seating of guests during high-volume periods by assisting host staff when necessary.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
Spa Therapist
Devonshire Dome Spa
09.2016 - 05.2019
- I worked here alongside my foundation degree in Spa Management as placement once a week.
- Fully qualified in Comfort Zone, Caudalie and Ishga.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Beauty Therapist Apprentice
Face Facts Bakewell
07.2015 - 01.2017
- I completed my apprenticeship here through Buxton & Leek college.
- I worked with Guinot, Priori, St Tropez, Jessica, Shellac, Nouveau and Bare Minerals.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Waitress
Rileys Restaurant
05.2015 - 07.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Aisseford Tearooms
06.2014 - 09.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelor of Science - Wellness Management
University of Derby
05.2019
Associate of Science - International Spa Management (FdSc)
University of Derby
05.2018
Spa Therapy Level 3 Apprenticeship
Buxton & Leek College
05.2016
Beauty Therapy Level 2
Buxton & Leek College
05.2015
GCSE's
Lady Manners School
05.2014
Skills
- Prenatal Massage
- Massage Techniques
- Aroma Therapy
- Hot Stone Massage
- Waxing services
- Client consultation
- Nail Treatments
- Lash and brow maintenance
- Deep Tissue Massage
- Spa Treatment Coordination
- Sales and Upselling
- Appointment Scheduling
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Hospitality service expertise
- Cleanliness
- Safe Food Handling
Timeline
Spa Therapist
Buxton Crescent Hotel
08.2022 - 03.2024
Bar Waitress
The Horse And Jockey
07.2022 - 03.2024
Massage Therapist
One Spa World (Norwegian Encore)
09.2019 - 04.2020
Senior Beauty Therapist
Bamboo Beauty Salon
06.2019 - 09.2022
Spa Therapist
Devonshire Dome Spa
09.2016 - 05.2019
Bar Waitress
The Manners Pub
04.2016 - 06.2019
Beauty Therapist Apprentice
Face Facts Bakewell
07.2015 - 01.2017
Waitress
Rileys Restaurant
05.2015 - 07.2015
Waitress
Aisseford Tearooms
06.2014 - 09.2014
Bachelor of Science - Wellness Management
University of Derby
Associate of Science - International Spa Management (FdSc)
University of Derby
Spa Therapy Level 3 Apprenticeship
Buxton & Leek College
Beauty Therapy Level 2
Buxton & Leek College
GCSE's
Lady Manners School
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