Rebecca White
Burleigh Heads,QLD
Summary
Adept at fostering team unity and enhancing customer satisfaction, I leveraged my expertise in training and mentoring at B AN S CLEANING to significantly improve service quality. My strategic approach to supply inventory management and dedication to health and safety compliance resulted in a notable reduction in staff turnover and workplace incidents.
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.
Diligent [Desired Position] with proven background in leading housekeeping teams to maintain high standards of cleanliness and organization. Successfully implemented efficient cleaning protocols and staff training programs. Demonstrated expertise in team management and quality control.
Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Thorough and reliable [Job Title] experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
B AN S CLEANING
03.2016 - Current
- Addressed guest concerns quickly and professionally, demonstrating exceptional customer service skills and problem-solving abilities.
- Developed training programs for new hires, resulting in faster onboarding times and increased staff competency.
- Enforced safety protocols among housekeeping staff members, minimizing workplace accidents or injuries during daily operations.
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Body Corporate Manager
2nd Avenue Apartment
03.2018 - 11.2024
- Cultivated strong relationships with board members to facilitate effective decision-making processes that prioritized the best interests of the community as a whole.
- Collaborated with legal counsel to protect the interests of the body corporate in cases of litigation or disputes requiring legal intervention.
- Facilitated dispute resolutions between tenants, mediating conflicts in a fair and impartial manner that prioritized the interests of all parties involved.
- Enhanced property value by implementing comprehensive maintenance plans and addressing repair needs promptly.
- Implemented sustainable practices to reduce environmental impact while maintaining aesthetic standards throughout common areas.
- Spearheaded initiatives aimed at fostering a sense of community among residents through organized events and activities.
- Conducted routine property inspections to ensure adherence to safety codes and identify potential risks or hazards.
- Established a positive reputation within the community through transparent communication and prompt resolution of issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Ink Tech
Cartridge World
04.2014 - 05.2016
- Supported sustainability efforts by researching eco-friendly alternatives for inks used in production processes.
- Developed new ink formulations, tailoring solutions to specific client needs and project requirements.
- Maintained a clean and organized work environment, adhering to safety standards and guidelines for hazardous materials handling.
- Enhanced ink quality by conducting regular testing and adjustments to maintain optimal printing performance.
- Effectively communicated with clients regarding their project needs, translating visual goals into achievable outcomes through accurate color matching services.
- Ensured excellent print results by carefully sourcing high-quality raw materials from reliable suppliers.
- Assisted colleagues with training on proper use of equipment, ensuring consistent results within the team operations.
- Demonstrated strong attention to detail while consistently delivering precise color matches throughout each stage of the printing process.
- Managed multiple concurrent projects successfully while meeting strict deadlines without compromising quality or precision.
- Improved customer satisfaction by providing technical support on ink-related inquiries and concerns.
Education
High School Diploma -
Rokeby High School
Hobart, TASSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer relationship management
- Cleaning practices
- Customer service-focused
- Task delegation
- Cleaning bathrooms
- Vacuuming and sweeping
- Health and safety compliance
- Performance improvements
- Supervisory skills
- Employee evaluations
- Supply inventory management
- Work prioritization
- Invoice processing
- Team building
- Quality assurance and control
- Dusting furniture
Timeline
Body Corporate Manager
2nd Avenue Apartment
03.2018 - 11.2024
Housekeeping Manager
B AN S CLEANING
03.2016 - Current
Ink Tech
Cartridge World
04.2014 - 05.2016
High School Diploma -
Rokeby High School
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