Rebecca White
Albion Park Rail,Australia
Summary
A dedicated administration and client relationship professional with a can-do attitude. Skilled in working within complex systems and multi-faceted workforce environments achieving high level client focused outcomes.
Overview
22
22
years of professional experience
Work History
Customer Service Supervisor
Unitrans Asia Pacific
02.2013 - 11.2024
- Role: A multi-faceted role with responsibility for a team of Customer Service Officer’s whilst also communicating daily with key accounts as well as suppliers to ensure customer’s home deliveries are efficient with a high level of customer service. I also provided administrative and PA services to higher level management and accounting services within the business unit.
- Key Responsibilities:
- Achieving company targets and KPI’s
- Rostering and Time & Attendance for a large casual pool of employees
- Training staff
- Supervise a team of busy team of customer service representatives
- Liaising with store managers nationally
- Providing high level of customer service to escalated customers
- Monitoring internal calls for training purposes
Customer Service Consultant
Onsite Rentals Group
05.2007 - 08.2012
- Role: Develop and maintain relationships with customers and ensure rental activities coordinated effectively.
- Key Responsibilities:
- Invoicing and completing contracts
- Providing rental agreements for builders
- Providing service agreements
- Managing a high volume of customer service calls
- Filing
- Assisting Sales Manager with adhoc duties whilst on the road
- Interacting with service vehicles and ensuring they were maintained weekly
- Assisting on Reception
Call Centre Operator
Cadbury Schweppes
04.2003 - 04.2007
- Role: Answer incoming calls and organising orders
- Key Responsibilities:
- Managing high call volumes (approx. 100+ calls per day)
- Liaising with store owners on orders and deliveries
- Looking after out of area accounts
- Assisting sales representatives whilst on the road, providing them with any details required
Education
Certificate III - Community Services
TAFE NSW
06-2025
HSC -
Riverstone High School
Skills
- Organisational skills, efficiency & ability to multi-task
- Can work unsupervised and as part of a team
- Verbal & written communication skills
- Managing a team of up to 18 direct reports
- Key account management
- Rostering and approving timesheets across multiple workplaces
- People management – ensuring staff are engaged, motivated and trained
- Customer service across multiple businesses and key accounts
- Online systems proficiency SAP, Baseplan, Accellos, Ignition, CRM
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Customer relations
- Relationship building
- MS office
- Customer relationship management (CRM)
- Issue resolution
- Complaint handling
- Call center operations
- Proficient in various software systems
- Cross-functional collaboration
Timeline
Customer Service Supervisor
Unitrans Asia Pacific
02.2013 - 11.2024
Customer Service Consultant
Onsite Rentals Group
05.2007 - 08.2012
Call Centre Operator
Cadbury Schweppes
04.2003 - 04.2007
Certificate III - Community Services
TAFE NSW
HSC -
Riverstone High School
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