Rebecca Whitmore
Nowra
Summary
Accomplished Store and Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversees and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focus for creating stunning merchandise displays and improving revenue for location. Experience in diverse retail environments. Works daily,weekly and monthly with budgets and KPIs.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Bay Audio
02.2023 - Current
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organisation strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Oversee daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer service.
- Foster a positive work environment by promoting teamwork, open communication.
- Trained new employees on proper protocols and customer service standards.
- Handling customers at Front of House, and helping them in any way we can.
- Been the first point of contact, and meet and greet every customer.
- Making a rapport with customers, and maintaining that relationship,
- Making sure appointments are made correctly, and strong organisational skills.
Assistant Store Manager
Prouds The Jewellers
01.2023 - 03.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service enquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Daily- Monthly budgets and KPIs.
- Cash Handling and Banking
- End of month process.
- Used various POS systems and Eftpos.
Store and Assistant Store Manager
EG Fuel Australia
11.2019 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service enquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Armaguard- Cash collection from safe and change order.
- Daily cash balancing, Daily paperwork, ordering, receiving.
- Payroll and Rostering.
- Lotto and Scratch-its
- Used various POS systems, Eftpos.
- Building a rapport with customers.
- Relieving Store Manager Roles, my longest was a 12 month Store Manager Relief ( Corrimal)
Retail Sales Assistant- Be Me and Rockmans
Noni B Group
03.2018 - 11.2019
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service
Country Grocer
03.2012 - 09.2019
- Balanced and organized cash register by handling cash,
- excellent customer service, building a rapport with customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Receiving stock, putting out and rotation.
- Opening and Closing of store.
Retail Assistant
The Reject Shop
08.2016 - 03.2017
- Balanced and organized cash register by handling cash, counting change and store gift cards
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Console Operator\Administration
Park PTY LTD
08.2014 - 08.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Refill of ATM
- Data Entry
- Daily Balancing and Banking
- Daily Paperwork
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- POS system and Eftpos.
Education
No Degree - Visual Merchandising
Tafe of Brisbane
OnlineNo Degree - Higher School Certificate
Dapto High School
Dapto, NSWCert III in Retail - Retail
Cengage Education
Sydney, NSW11.2011
Skills
- Time Management
- Store Opening and Closing
- Retail Operations
- Sales Promotion
- Problem Anticipation and Resolution
- Payroll and Rostering
- Administration
- Exceptional Customer Service
- Stock and Inventory Control Procedures
- Stocktaking
- Daily Balancing and Paperwork
- Receiving and Ordering of stock
- Sales Tracking
Additional Information
REFERENCES-
Paul Moran
0467021285
Ebony Connelly
0423733700
Nick Grashorn
0417450714
Leanne Crampton
0417469745
Timeline
Assistant Store Manager
Bay Audio
02.2023 - Current
Assistant Store Manager
Prouds The Jewellers
01.2023 - 03.2024
Store and Assistant Store Manager
EG Fuel Australia
11.2019 - 12.2022
Retail Sales Assistant- Be Me and Rockmans
Noni B Group
03.2018 - 11.2019
Retail Assistant
The Reject Shop
08.2016 - 03.2017
Console Operator\Administration
Park PTY LTD
08.2014 - 08.2016
Customer Service
Country Grocer
03.2012 - 09.2019
No Degree - Visual Merchandising
Tafe of Brisbane
No Degree - Higher School Certificate
Dapto High School
Cert III in Retail - Retail
Cengage Education
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