Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebecca Williams

Balmerino, 2009 Olympic Highway, YOUNG

Summary

Dynamic Online Personal Shopper Department Manager at Woolworths with a proven track record in enhancing customer satisfaction through exceptional service and strategic decision-making. Skilled in optimizing online shopping interfaces and fostering client relationships, I excel in time management and attention to detail, consistently meeting quality goals and deadlines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Online Personal Shopper Department Manager

Woolworths
10.2020 - Current
  • Completed all managerial tasks , rostering, contracts .managing day to day tasks to aim for a seamless efficient and effective day for team
  • Leading team great communication and confidence in a high paced , ever changing department
  • Time management
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Developed loyal client relationships through excellent communication skills and a genuine service
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Participated in Manager and team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Trained other Online departments from other store locations as a group leader to enhance their results


Sales Assistant Team Member

Arccon Industries
04.2014 - 04.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail and phone calls
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted in financial tasks such as invoicing

Education

High School Diploma -

Mulwaree High School
Goulburn, NSW

Skills

  • Patience and empathy
  • Customer service proficiency
  • Sales experience
  • Strong attention to detail
  • Strategic decision-making
  • Physical stamina
  • Planning and organization
  • Efficient time management
  • Strong work ethic
  • Multitasking and organization
  • Excellent communication skills
  • Answering phones

Accomplishments

For the last two years in a row I have been nominated team member of the year for Online Department Manager in the zone against 20 other stores

In 2024 I made it to state level for NSW against all other Woolworth's stores in our state for my outstanding leadership skills and work ethic

Certification

First Aid Certification Current 2024


Timeline

Online Personal Shopper Department Manager

Woolworths
10.2020 - Current

Sales Assistant Team Member

Arccon Industries
04.2014 - 04.2020

High School Diploma -

Mulwaree High School

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Rebecca Williams