Rebecca Williams
Broadwater,WA
Summary
Results-driven Store Administrator with over 10 years of experience in inventory management and employee training. Recognized for implementing process improvements that enhance workflow efficiency and elevate customer satisfaction levels.
Retail management professional with proven track record in store administration and customer service excellence. Adept at optimizing store operations and supporting team performance to drive results. Known for reliability and adaptability in dynamic retail environments, with strong skills in inventory control and vendor relations. See
Results-driven administrative professional with strong organizational and leadership skills. Proven ability to manage store operations efficiently, enhance customer satisfaction, and optimize inventory control. Excels in team collaboration and adapting to changing needs, ensuring seamless workflow. Highly reliable, with focus on achieving business objectives and supporting team success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Administrator
Bunnings Warehouse
07.2015 - Current
- Managed inventory control processes to ensure stock availability and accuracy.
- Coordinated daily operations, optimizing workflow efficiency across departments.
- Implemented process improvements that streamlined administrative tasks, reducing turnaround times.
- Led initiatives to enhance customer service standards, fostering a positive shopping environment.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Improved operational efficiency through regular evaluation of store policies and procedures, implementing necessary changes.
- Enhanced employee performance by scheduling regular training sessions and providing constructive feedback.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Supported loss prevention efforts by monitoring security cameras and conducting routine audits of inventory control systems.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Collaborated closely with department managers to ensure smooth daily operations within each area of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Oversaw scheduling and staffing, aligning workforce with peak operational needs.
- Mentored junior team members in best practices for inventory management and customer interaction.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.,
Education
High School Diploma -
Balga Senior High
Perth, WASkills
- Store operations
- Employee training
- Budget planning
- Merchandise display
- Performance analysis
- Stock control
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Team motivation
- Verbal and written communication
- Retail inventory management
- Customer service management
- Customer relations
- Training and mentoring
- Goals and performance
- Cash management
- Team building
- Work Planning and Prioritization
- Customer response
- Accurate money handling
- Documentation and reporting
- Loss prevention procedures
- Inventory control
- Inventory management
- POS systems
- Risk management
- Loss prevention
- Safety committee team member
Certification
Forklift
Working at Heights
Bosiet
RSA
Cert 3 in fitness
Cert 1 in nutrition
Timeline
Store Administrator
Bunnings Warehouse
07.2015 - Current
High School Diploma -
Balga Senior High