Rebecca Willmott
Stockyard,Qld
Summary
Versatile and results-driven professional with experience at Express Handyman Services Kallangur, adept in landscaping and team building. Excelled in enhancing client satisfaction and operational efficiency through exceptional workmanship and collaborative skills. Proven track record in exceeding project expectations, demonstrating a commitment to quality and continuous skill development.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Handyman Helper
Express Handyman Services Kallangur
2024.01 - 2024.04
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
- Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
- Contributed to positive word-of-mouth referrals from satisfied customers through exceptional attention to detail in all aspects of repairs and maintenance work.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for 500 square foot facility.
- Operated variety of power tools and hand tools.
- Painted walls, ceilings and other surfaces.
Commercial Cleaner
Express Cleaners
2022.11 - 2023.03
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Refilled soap dispensers and air fresheners in 10 bathrooms.
Barista
A Little Bit Naughty Cafe
2022.09 - 2022.11
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Clontarf Beach State High School
Clontarf, QLD06.2005
Skills
- Landscaping knowledge
- Yard maintenance
- Door installation
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team building
- Food Storage Management
- Point of Sale Knowledge
- Front of House Operations
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- Customer Service and Sales Certificate - National Retail Federation.
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
Handyman Helper
Express Handyman Services Kallangur
2024.01 - 2024.04
Commercial Cleaner
Express Cleaners
2022.11 - 2023.03
Barista
A Little Bit Naughty Cafe
2022.09 - 2022.11
High School Diploma -
Clontarf Beach State High School
- Safe Food Handling Certificate - National Restaurant Association.
- Customer Service and Sales Certificate - National Retail Federation.
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
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