Rebecca Wills
Wangaratta
Summary
I am an experienced retail leader with over a decade of success in team management, customer engagement, and operational excellence. I am known for fostering positive, high performing team cultures and delivering memorable customer experiences. I have a proven ability to drive key performance indicators (KPIs), coach staff for growth, and lead stores through change with clarity and confidence. I am currently seeking a new, flexible challenge where I can utilise my exceptional customer service and leadership skills while balancing family life.
Overview
18
18
years of professional experience
Work History
Store Manager
Kathmandu
Chadstone and other Melbourne Locations
09.2014 - Current
- Led high performing teams to consistently exceed sales and service KPIs.
- Created a strong customer first culture aligned with brand values.
- Mentored team members for internal progression and succession planning.
- Collaborated with regional leadership on national initiatives and pilot programs.
- Maintained exceptional store standards, compliance, and stock control.
- Recognised for team culture, training excellence, and operational impact.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction scores through conflict resolution and problem-solving skills.
Storeperson
AMES Australasia
08.2023 - 05.2025
- Accurately fulfilled customer orders in a fast paced warehouse environment.
- Maintained safety protocols and contributed to smooth day to day operations.
- Assisted in inventory handling and general warehouse upkeep.
- Picker & Packer
Deli Assistant
Woolworths Group
10.2012 - 05.2025
- Delivered friendly, hygienic, and efficient customer service in the deli section.
- Supported department setup, closing, and compliance with food safety standards.
- Built strong teamwork and communication in a fast paced retail setting.
Supervisor
Lincraft
12.2007 - 05.2025
- Oversaw weekend operations and staff for strong sales outcomes.
- Managed floor presentation, stock recovery, and merchandising campaigns.
- Championed customer service and team motivation.
Education
Sport and Recreation Administration - Sport Development
Chisholm Institute of TAFE
12.2014
Skills
- Leadership & Coaching
- Customer Engagement & Service Excellence
- Staff Training & Succession Planning
- Visual Merchandising & Store Presentation
- Retail Operations & Compliance
- Inventory, Stock & Rostering
- Fast-paced Decision Making
- Profit & Loss Understanding
- Team Culture Development
- WHS Management
- Computer literacy
- Communication skills
- Time management
- Leadership
- Verbal and written communication
- Sales coaching
Timeline
Storeperson
AMES Australasia
08.2023 - 05.2025
Store Manager
Kathmandu
09.2014 - Current
Deli Assistant
Woolworths Group
10.2012 - 05.2025
Supervisor
Lincraft
12.2007 - 05.2025
Sport and Recreation Administration - Sport Development
Chisholm Institute of TAFE