Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Wills

Wangaratta

Summary

I am an experienced retail leader with over a decade of success in team management, customer engagement, and operational excellence. I am known for fostering positive, high performing team cultures and delivering memorable customer experiences. I have a proven ability to drive key performance indicators (KPIs), coach staff for growth, and lead stores through change with clarity and confidence. I am currently seeking a new, flexible challenge where I can utilise my exceptional customer service and leadership skills while balancing family life.

Overview

18
18
years of professional experience

Work History

Store Manager

Kathmandu
09.2014 - Current
  • Led high performing teams to consistently exceed sales and service KPIs.
  • Created a strong customer first culture aligned with brand values.
  • Mentored team members for internal progression and succession planning.
  • Collaborated with regional leadership on national initiatives and pilot programs.
  • Maintained exceptional store standards, compliance, and stock control.
  • Recognised for team culture, training excellence, and operational impact.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction scores through conflict resolution and problem-solving skills.

Storeperson

AMES Australasia
08.2023 - 05.2025
  • Accurately fulfilled customer orders in a fast paced warehouse environment.
  • Maintained safety protocols and contributed to smooth day to day operations.
  • Assisted in inventory handling and general warehouse upkeep.
  • Picker & Packer

Deli Assistant

Woolworths Group
10.2012 - 05.2025
  • Delivered friendly, hygienic, and efficient customer service in the deli section.
  • Supported department setup, closing, and compliance with food safety standards.
  • Built strong teamwork and communication in a fast paced retail setting.

Supervisor

Lincraft
12.2007 - 05.2025
  • Oversaw weekend operations and staff for strong sales outcomes.
  • Managed floor presentation, stock recovery, and merchandising campaigns.
  • Championed customer service and team motivation.

Education

Sport and Recreation Administration - Sport Development

Chisholm Institute of TAFE
12.2014

Skills

  • Leadership & Coaching
  • Customer Engagement & Service Excellence
  • Staff Training & Succession Planning
  • Visual Merchandising & Store Presentation
  • Retail Operations & Compliance
  • Inventory, Stock & Rostering
  • Fast-paced Decision Making
  • Profit & Loss Understanding
  • Team Culture Development
  • WHS Management
  • Computer literacy
  • Communication skills
  • Time management
  • Leadership
  • Verbal and written communication
  • Sales coaching

Timeline

Storeperson

AMES Australasia
08.2023 - 05.2025

Store Manager

Kathmandu
09.2014 - Current

Deli Assistant

Woolworths Group
10.2012 - 05.2025

Supervisor

Lincraft
12.2007 - 05.2025

Sport and Recreation Administration - Sport Development

Chisholm Institute of TAFE

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Rebecca Wills