Rebecca Wrigley
Baldivis,WA
Summary
During my time at Lucy Saw, I have provided intense family support to women and children going through domestic violence from a trauma and client focused approach. I have become an expert at adapting to difficult situations and being able to defuse conflict quickly in a calm and safe manner.
I pride myself on having life experience which helps me to show empathy and understanding in my job role. As well as keeping firm client worker boundaries.
Overview
7
7
years of professional experience
Work History
Residential Support Worker
Lucy Saw Centre
11.2017 - Current
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
Education
Diploma - Community Services
South Metropolitan Tafe
01.2018
Certificate IV - Community Services
South Metropolitan Tafe
01.2017
Certificate II - CGEA
South Metropolitan Tafe
01.2016
Skills
- Interpreting the needs of internal/external clients
- Working with diverse individuals and groups
- Working as an individual and team member
- Adapting to new situations
- Being open to new learning ideas and techniques
- Case Management
- Documentation skills
- Client intake assessments
References
- Amber Williams, Former Team Leader, 2019-2021, 0412600644
- Denise Hardie, Tafe Lecturer, 2016-2018, 0411568789
Timeline
Residential Support Worker
Lucy Saw Centre
11.2017 - Current
Certificate IV - Community Services
South Metropolitan Tafe
Certificate II - CGEA
South Metropolitan Tafe
Diploma - Community Services
South Metropolitan Tafe
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