Rebecca Ann Runde
Brighton,Tasmania
Summary
Organized professional with strong verbal and communication skills, excelling in both independent and collaborative environments. Consistently delivers high-quality results while engaging effectively with diverse individuals across all age groups. Proven financial professional with exceptional relationship-building and problem-solving abilities, thriving in fast-paced, high-pressure situations. Dynamic team player with a focus on cultivating partnerships and providing outstanding customer service.
Overview
29
29
years of professional experience
Work History
Operations Manager
Bunnings
Kingston, Tasmania
02.2024 - Current
- Directed daily operations, implementing strategies to achieve profitability and business goals.
- Oversaw workflow management, ensuring efficient service delivery and maximizing employee productivity.
- Trained staff on safety protocols and operational procedures to maintain compliance.
- Developed operational procedures to uphold quality standards across all processes.
- Analyzed daily report data to identify production performance trends and inform decision-making.
- Managed inventory levels, optimizing stock availability while minimizing excess.
- Implemented process improvements to enhance operational efficiency and streamline workflows.
- Reviewed performance using KPIs and metrics to assess operational effectiveness.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
Coordinator
Bunnings Glenorchy
Glenorchy, Tasmania
04.2022 - 02.2024
- Fostered strong safety culture through collaboration with team members.
- Cultivated relationships with retail and commercial customers to enhance loyalty.
- Maintained accurate records and addressed customer relations issues effectively.
- Optimized resource allocation, ensuring timely deliverables through organized teams.
- Coordinated efforts with other supervisors to achieve departmental goals.
- Trained department team members while identifying potential development opportunities.
- Managed rostering in alignment with departmental budgets, ensuring coverage during all operating hours.
Coordinator
Bunnings Trade Centre
Hobart
07.2021 - 04.2022
- Collaborated with trade representatives to achieve exceptional customer service levels.
- Monitored daily dispatch of trade orders to ensure timely delivery.
- Implemented safety protocols and conducted weekly safety reviews.
- Trained team members, fostering growth and identifying development opportunities.
- Established a culture of recognition and reward for outstanding performance.
- Managed team rostering while aligning schedules to wage budgets and monthly expenses.
Coordinator
Bunnings Mornington
Hobart, Tas
12.2017 - 07.2021
- Developed and delivered exceptional customer service standards through team leadership.
- Acquired comprehensive knowledge of all products to enhance service quality.
- Ensured safety awareness among team members to maintain a secure environment.
- Facilitated open communication to foster collaboration within the team.
- Executed recruitment processes to build specialized operational areas within the store.
- Managed rostering effectively to align staffing with sales targets and budget constraints.
Coordinator
Officeworks Hobart
Hobart
07.2015 - 12.2017
- Delivered excellent customer experiences to enhance satisfaction levels.
- Trained team members to improve performance and service quality.
- Managed financials and P&L statements to ensure fiscal accountability.
- Coached and rewarded team members to foster growth and motivation.
- Oversaw risk management and safety protocols to mitigate workplace hazards.
- Maintained employee focus on objectives through effective communication.
- Cultivated a positive team culture to promote collaboration and engagement.
Operations Leader
Big W Glenorchy
04.2012 - 12.2015
- Recruited and selected staff while fostering personal growth opportunities.
- Engaged employees to cultivate a safe and energetic work environment through feedback and recognition.
- Oversaw implementation of operational procedures, goals, and objectives.
- Identified areas for improvement and executed new processes to enhance company quality and performance.
Customer Service
Big W Rosny
, TAS
03.2010 - 04.2012
- Achieved one million dollars in sales within one week by coordinating Toy Sale with 120 staff.
- Managed store expenses and budgets for wages and operational costs effectively.
- Supervised front-end operations to improve customer service efficiency.
- Led health and safety initiatives to ensure compliance and protect staff welfare.
- Directed shrinkage prevention strategies, significantly minimizing inventory loss.
- Oversaw cash office and invoice processing to guarantee accuracy and accountability.
- Developed staff roster to maximize scheduling efficiency and resource allocation.
- Conducted interviews for new hires and facilitated return-to-work processes.
Business Manager Night
Big W
Rosny Park, TAS
07.2009 - 03.2010
- Controlled stock fill procedures for entire store to optimize inventory levels.
- Supervised two managers and a night fill team to ensure efficient operations.
- Presented store at high standards for next day trade.
- Maintained stock fill budget each evening to align with financial goals.
- Ensured safe work environment through regular safety assessments.
- Organized annual leave relief for part-time associates to maintain staffing levels.
- Coached staff to develop skills necessary for key roles.
- Managed recruitment and induction processes for new associates.
Hard Goods Department Manager
Big W Glenorchy
Glenorchy, TAS
06.2005 - 07.2009
- Controlled stock levels to optimize inventory accuracy.
- Delivered excellent customer service, enhancing shopping experience.
- Maintained safety protocols and minimized shrinkage effectively.
- Encouraged staff development through upskilling initiatives.
- Conducted regular out-of-date checks to ensure product quality.
- Processed stock orders for customers in a timely manner.
- Collaborated with team members to achieve departmental goals.
- Organized stock room for efficient replenishment of shelves.
Night fill Assistant
Big W Rosny
09.2002 - 06.2005
Sales Assistant
FESTIVAL IGA SUPERMARKET
Rosny Park, TAS
11.1996 - 09.2002
Skills
- Safety compliance standards
- Operations management
- Leadership development
- Problem solving
- Staff training
- Strategic planning
- Cultural awareness
- Forecasting and scheduling
- Customer service
- Team coordination
- Business strategy development
- KPI tracking
Timeline
Operations Manager
Bunnings
02.2024 - Current
Coordinator
Bunnings Glenorchy
04.2022 - 02.2024
Coordinator
Bunnings Trade Centre
07.2021 - 04.2022
Coordinator
Bunnings Mornington
12.2017 - 07.2021
Coordinator
Officeworks Hobart
07.2015 - 12.2017
Operations Leader
Big W Glenorchy
04.2012 - 12.2015
Customer Service
Big W Rosny
03.2010 - 04.2012
Business Manager Night
Big W
07.2009 - 03.2010
Hard Goods Department Manager
Big W Glenorchy
06.2005 - 07.2009
Night fill Assistant
Big W Rosny
09.2002 - 06.2005
Sales Assistant
FESTIVAL IGA SUPERMARKET
11.1996 - 09.2002
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