Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebecca (Bec) Martin

Tyabb,VIC

Summary

Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals. Savvy [Job Title] committed to helping companies build dependable supply networks for uninterrupted service. Eager to work with vendors and negotiate contracts for long-term growth and mutual business support. Monitors ordering processes for inventory accuracy and timely delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Parts Purchasing Manager

Australian Bus And Truck Care
09.2015 - Current
  • Optimized inventory management by implementing strategic purchasing plans and vendor selection processes.
  • Reduced downtime for production lines by ensuring timely delivery of critical parts and components.
  • Negotiated favorable pricing with suppliers, resulting in significant cost savings for the company.
  • Managed a team of buyers, overseeing their performance and providing guidance on procurement strategies.
  • Developed a comprehensive supplier evaluation system for assessing quality, reliability, and value.
  • Established strong relationships with key suppliers, fostering better communication and cooperation.
  • Streamlined ordering processes by implementing technology solutions and automating routine tasks.
  • Implemented continuous improvement initiatives within the department to enhance efficiency and effectiveness in purchasing operations.
  • Worked closely with engineering teams to source materials that met strict technical requirements while remaining costeffective.
  • Coordinated regular audits of inventory levels to ensure accuracy and minimize stock discrepancies or shortages.
  • Provided training sessions for staff members on procurement best practices, negotiation techniques, and contract management skills.
  • Assisted in budget planning by providing accurate forecasts on parts costs based on projected demand.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Assessed areas of service concern and developed improvement plans.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Collaborated with cross-functional teams to assess parts needs and forecast demand accurately.
  • Monitored supplier performance regularly, addressing any issues or discrepancies promptly to maintain smooth supply chain operations.
  • Analyzed historical purchasing data to identify patterns, trends, or opportunities for optimization.
  • Conducted market research to identify new potential suppliers and stay informed of industry trends.
  • Ensured compliance with all relevant regulations and standards in the procurement process.
  • Maintained detailed records of all purchases, deliveries, invoices, and warranties for easy reference and tracking purposes.
  • Developed contingency plans for potential disruptions in the supply chain due to unforeseen circumstances such as natural disasters or political instability affecting suppliers'' locations.
  • Contributed to the company''s sustainability efforts by identifying eco-friendly suppliers and promoting environmentally responsible procurement practices.
  • Supervised and trained staff on product knowledge and customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided timely, insightful and accurate reports to upper management.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Created employee schedules to align coverage with forecasted demands.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Generated reports on purchasing activities to support management decisions.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Completed monthly profit and loss performance reports.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

Warranty & Bus Team Leader

Australian Bus And Truck Care
09.2015 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Receptionist Administrator

Australian Bus And Truck Care
09.2015 - Current
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
  • Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
  • Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Utilized [Software] to retrieve and deliver [Type] messages.
  • Fulfilled customer requests such as [Type] and [Type].
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed bi-weekly payroll for [Number] employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.

Store Manager

Spendless Shoes
02.2010 - 08.2014
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Diploma - Business And Business Management

Careeers Australia
Online
04.2016

Diploma - Events Management

Fitzwilliam Institute
Melbourne, VIC
11.2015

Skills

  • Strategic Sourcing
  • Supplier Negotiation
  • Budget Control
  • Demand Forecasting
  • Materials Planning
  • Industry Trends
  • Supply Chain Optimization
  • Microsoft Office
  • Vendor Relationship Management
  • Purchasing Processes
  • Warehouse Management
  • Contract Management
  • Global Sourcing
  • Quality Assurance
  • Decision Making
  • Analytical Thinking
  • Supplier Evaluation
  • Cross-functional Collaboration
  • Cost Reduction Strategies
  • Technical Expertise
  • Time Management
  • Training and Development
  • Change Management
  • Performance Metrics
  • Continuous Improvement
  • Lean Manufacturing
  • Logistics Coordination
  • Data Analysis
  • Organizational Skills
  • Multitasking
  • Conflict Resolution
  • Financial Analysis
  • Project Management
  • Product Knowledge
  • Market Analysis
  • Team Leadership
  • Attention to Detail
  • Adaptability
  • Customer Service
  • Procurement Policies
  • Inventory Management
  • Problem Solving
  • Risk Management
  • Order Processing
  • Process Improvement
  • Stock Management
  • Invoice Processing
  • POS Systems Operations
  • Inventory Restocking
  • Goal Setting
  • Promotional Planning
  • Improving Customer Satisfaction
  • Vendor Relations
  • Staff Training
  • Lean Principles
  • Coordinating Paperwork
  • Customer Relations
  • Purchasing Strategies
  • Ordering Parts
  • Product Promotion
  • Supply Chain Coordination
  • Returns Processing
  • Logistics Planning
  • Forklift Operation
  • Inventory Auditing
  • Purchasing Oversight
  • Warehouse Operations
  • Sales Promotion
  • Performance Improvement
  • SAP Understanding
  • Operations Management
  • MS Office
  • Cost Assessments
  • Pricing Updates
  • Documentation and Reporting
  • ERP Software
  • Relationship Building
  • Trends Analysis
  • Coaching and Mentoring
  • Supplier Relations
  • Price Negotiations
  • Financial Administration
  • Resourcefulness
  • Program Coordination
  • Contract Negotiation
  • Vendor Sourcing
  • Bid Process Management
  • Strategic Planning
  • Procurement Expertise
  • Requests for Information
  • Forecasting
  • Document Preparation
  • Distribution Experience
  • Materials Management
  • Profit and Loss Understanding
  • Regulatory Compliance
  • Inventory Coordination
  • Procurement Proposals
  • Reporting Knowledge
  • Basic Mathematics

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Parts Purchasing Manager

Australian Bus And Truck Care
09.2015 - Current

Warranty & Bus Team Leader

Australian Bus And Truck Care
09.2015 - Current

Receptionist Administrator

Australian Bus And Truck Care
09.2015 - Current

Store Manager

Spendless Shoes
02.2010 - 08.2014

Diploma - Business And Business Management

Careeers Australia

Diploma - Events Management

Fitzwilliam Institute

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Rebecca (Bec) Martin