Rebecca (Bec) Martin
Tyabb,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parts Manager
Australian Bus & Truck Care
Dandenong South, VIC
09.2015 - Current
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Investigated discrepancies between physical inventories and records.
- Updated databases with information about new products or services.
- Implemented improvements to streamline the ordering process.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Warranty Administrator
Australian Bus & Truck Care
Dandenong South, VIC
09.2015 - Current
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resolved discrepancies in warranty coverage for customers.
- Provided technical support to customers regarding product warranties and returns.
- Assisted in creating standard operating procedures for processing warranty requests.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Updated company databases with new information about warranties and returns.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
Receptionist Administrator
Australian Bus & Truck Care
Dandenong South, VIC
09.2015 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Assisted with administrative tasks such as data entry into company databases.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Assisted with coordination of events including booking venues, catering services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Provided assistance with payroll processing when needed.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Interpreted and explained work procedures and policies to brief staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Spendless Shoes
Mornington, VIC
02.2010 - 08.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Diploma - Business And Management
Careers Australia
Online04-2016
Diploma - Events Management
Fitzwilliam Institute
Melbourne, VIC07-2015
Certificate IV - Financial Services
Talent 2
Online11-2012
Certificate IV - Business Administration
Talent 2
Online11-2012
Skills
- POS Systems Operations
- Invoice Processing
- Customer Relations
- Ordering Parts
- Returns Processing
- Vendor Relations
- Inventory Auditing
- Staff Training
- Reviewing Deliveries
- Policy and procedure modification
- Documentation and control
- Presentation design
- Database administration
- Report preparation
- Administrative support
- Creative problem solving
- Professional telephone demeanor
- Project Management
- Business Development
- Verbal and written communication
- Time management
- Sorting and labeling
- Organization skills
Certification
- First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Parts Manager
Australian Bus & Truck Care
09.2015 - Current
Warranty Administrator
Australian Bus & Truck Care
09.2015 - Current
Receptionist Administrator
Australian Bus & Truck Care
09.2015 - Current
Store Manager
Spendless Shoes
02.2010 - 08.2014
Diploma - Business And Management
Careers Australia
Diploma - Events Management
Fitzwilliam Institute
Certificate IV - Financial Services
Talent 2
Certificate IV - Business Administration
Talent 2
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