Rebecca McKenna
Thornlands,QLD
Summary
I consider myself an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
With a willingness to take on added responsibilities to meet team goals. Very hardworking and a passionate. Detail-oriented team player with strong organizational skills.
Additionally I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Investment Manager
Team Solomon Estate Agents
07.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated appointments to show marketed properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Property Manager
Ray White
12.2021 - 07.2022
- Communicated effectively with owners, residents, and on-site associates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Collected and maintained careful records of rental payments and payment dates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Property Manager
Harcourts
01.2021 - 12.2021
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Coordinated appointments to show marketed properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed strong relationships with local businesses and community organizations to enhance the reputation of rental properties in the area.
Senior Property Manager
Ray White
10.2018 - 01.2021
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Investigated and resolved any tenant complaints.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
Education
No Degree - Certificate of Registration As A Real Estate Agent
Government of WA Department of Commerce
04.2014
No Degree - Health & Safety Officer
Department of Consumer & Employment Protection
06.2010
No Degree - Operate A Forklift
IFAP
06.2009
No Degree - Verbal Judo
Verbal Judo Australia
04.2009
No Degree - Municipal Law B
TAFE WA
09.2008
No Degree - First Aid
St Johns Ambulance
06.2008
No Degree - Cultural Awareness Training
Belco Consulting
05.2008
No Degree - Municipal Law A
TAFE WA
03.2008
Skills
- Effective & strong communication skillset
- Strong interpersonal skills
- Problem solving capabilities
- Time Management skills
- Ability to oversee all facets of maintenance
- Computer software savvy
- Ability to work autonomously or in a team
- Handle all tenant/client issue in a timely manner whilst being a strong point of contact
- Knowledge and high interest in Legislative requirements
Timeline
Senior Investment Manager
Team Solomon Estate Agents
07.2022 - Current
Property Manager
Ray White
12.2021 - 07.2022
Property Manager
Harcourts
01.2021 - 12.2021
Senior Property Manager
Ray White
10.2018 - 01.2021
No Degree - Certificate of Registration As A Real Estate Agent
Government of WA Department of Commerce
No Degree - Health & Safety Officer
Department of Consumer & Employment Protection
No Degree - Operate A Forklift
IFAP
No Degree - Verbal Judo
Verbal Judo Australia
No Degree - Municipal Law B
TAFE WA
No Degree - First Aid
St Johns Ambulance
No Degree - Cultural Awareness Training
Belco Consulting
No Degree - Municipal Law A
TAFE WA
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