A Residential House Cleaner with 8 years of experience, specializing in customer service, house cleaning services, project tracking, and safety regulations. Adept at interfacing with clients and coordinating project schedules to meet deadlines and ensure customer satisfaction.
• Developed and maintained cleaning schedules to clean designated areas and manage shifts.
• Kept building entryway glass clean and polished for professional presentation.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Used vacuums to clean carpeted areas in offices, lobbies and corridors.
• Washed windows, walls and ceiling fixtures to remove molds and dusts.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Adhered to company policies for appearance, thoroughness, and facility security.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Developed and implemented comprehensive cleaning plan for entire building.
• Managed time efficiently in order to complete all tasks within deadlines.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Operated industrial washing machines and dishwashers to clean linens and dishware.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Changed bed linens and collected soiled linens for cleaning.
• Sorted, laundered and put away various laundry items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend and holiday shifts.