Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Eldridge

Summary

Over my years of employment, I have worked in many roles, industries and environments where I feel with each role I have had I bring my own flair to it to make it easier for me to manage my role and help others. With 20+ years working in customer orientated industries I feel my skills would be suited to a more client based position. Building a solid relationship with your client is essential to any business, it provides a trust and loyalty that clients need to make them feel wanted and that the queries they have will be answered in a timely and friendly manner. I like to be challenged in my roles and have a keen eye for detail and I believe that thorough processes and procedures are warranted in all my roles to make for smoother end to end workflows. Whilst I can work under pressure; time management, efficiency as well as good training techniques and open communication are what I bring to all my roles. For the right role I am willing to also relocate if necessary.

Overview

23
23
years of professional experience

Work History

Administration Officer

Taylors Test and Tag
07.2022 - 08.2023
  • Analysing of site data for asset management records - Entering of data into customer service records which includes contact information, asset/serial information, timesheets and site signoffs
  • Compiling of data into a test report and a compliance report - Working with businesses to establish good communication, good work practices, company compliance and providing test and tag assistance.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Contracts and Accounts Administrator, Compliance Officer

Adelaide Commercial Building and Property Services
11.2021 - 08.2023
  • Created a system/spreadsheet for keeping track of all subcontractor and company compliance items such as insurances, police clearances, working with children clearances, site tickets and any site inductions
  • Created a system for organisation of minor works jobs and projects for multiple companies (Spotless, Ventia, SA Housing, Councils), this gives a clear understanding of where we are sitting with all current jobs and how they are tracking until completion
  • Reviewed incoming compliance items for conformity with governing documents.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Responsibility of working with multiple CRM portals for recording and invoicing of jobs
  • Setting up of Tender and Projects documents for record keeping procedures
  • Creation of new invoices, bills and purchase orders whilst doing follow-ups for owing invoices, bills that are due/payable etc for EOW or EOM payments
  • Reconciling of payments from payments received through the bank accounts and bank card
  • Applying one or more computer software packages developed to create new files and records, maintaining computer-based records management systems
  • Identifying and extracting information from internal and external resources
  • Responsible for 6-month WHS checks for the office and warehouse to maintain a safe working environment for all staff as well as responsibility of restocking and checking of First Aid Boxes for sites, work vehicles and in office whilst maintaining constant supply of products and organising of new products if needed
  • Working with Microsoft Office Programs (Word, Excel, Outlook) and Accounting Programs (Xero, Hubdoc) plus Adobe PDF Pro
  • Organising Emails and Calendar by categories to become more efficient and prioritised of the tasks ahead
  • Diary and calendar management for the Director
  • Responsible for maintaining office resources and equipment for effective office administration and function
  • Providing specialised advice and information on the organisation's products and services by responding to phone calls, emails, in person contact through our office location to the client/supplier/public.

Compliance and Verification Officer

National Crime Check
07.2021 - 12.2021
  • Processing applications for police clearances
  • Verification of current police check applications to ensure accuracy and compliance
  • Data entry and verification of documents including ID documents
  • Checking lodgement documents are correct and rectifying any issues
  • Working with ACIC on checking of criminal history, customer interaction via database, email and phone

Newsagency Supervisor

Woodcroft Newsagency
02.2021 - 04.2021
  • Working in all facets of the business including the serving of customers in all departments allocated and to merchandise, promote and sell all items in the outlet
  • Participation in stocktaking, merchandising and processing all cash and EFTPOS transactions into POS system, MetroCard system licence
  • Management of reporting and transparency in regular reporting and ideas to improve the business efficiency
  • Conducting regular email communication with the Director on all facets of operation and management of stock seeking to include other members in the team and educating them on operation, opening and closing of store.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Level 1 Technical Customer Service Consultant

Fleet Complete Australia
06.2018 - 04.2020
  • Providing technical support for both Geotab and Fleet Complete hardware via email and over the phone of our systems and products to our customers
  • Troubleshooting and diagnosing hardware faults
  • Working with multiple CRM databases and platforms
  • Case management
  • Speaking with technicians about installations / troubleshooting of our hardware.
  • Creating a process for running the RMA (Returned Merchandise Authority) department when hardware becomes faulty providing end to end processes with multiple departments.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Contracts Administrator

Securatrak
06.2016 - 06.2018
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Negotiated and reviewed contracts to protect customer interests.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Streamlined operations by developing and implementing improved contract management processes.
  • Stored and filed contract documents in orderly, organized systems.
  • Developed training materials to unify contract management processes and procedures.
  • Implemented improvements to contract generation process to increase efficiency.

Office Administrator / Personal Assistant

Adelaide Precision Glass
11.2014 - 03.2016
  • Use of programs such as Word, Gmail, Excel, printing, scanning, filing and faxing
  • Organising tradesmen calendar for measures & installs,
  • Writing up quotes, quoting prices for customers through spreadsheets, processing payments, making travel arrangements and diary management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Administration Officer

Rmonpro Developments
11.2013 - 05.2014

Nanny

11.2012 - 02.2014

Childcare Assistant

Woodcroft Community Centre
10.2011 - 11.2012

Bakery Assistant Manager, Customer Service Supervisor

Woolworths
06.2008 - 11.2012

Night Fill Apparel Supervisor

Big W
01.2006 - 06.2008

Customer Service Supervisor

Coles Group
12.2000 - 01.2006

Education

Diploma of Business Administration -

Queensford College
2016

Diploma of Business - undefined

Queensford College
2015

Diploma of Management -

Queensford College
2015

Skills

  • Customer Service
  • Database Management
  • Contract Administration
  • Technological Skills
  • Microsoft Office Programs
  • Data Entry
  • Team Leadership
  • Fleet Management
  • Administration
  • Compliance Auditing
  • Workplace Health and Safety
  • Telecommunications
  • Building Administration,
  • Negotiation
  • Team Leadership
  • Xero Accounting Software

Timeline

Administration Officer

Taylors Test and Tag
07.2022 - 08.2023

Contracts and Accounts Administrator, Compliance Officer

Adelaide Commercial Building and Property Services
11.2021 - 08.2023

Compliance and Verification Officer

National Crime Check
07.2021 - 12.2021

Newsagency Supervisor

Woodcroft Newsagency
02.2021 - 04.2021

Level 1 Technical Customer Service Consultant

Fleet Complete Australia
06.2018 - 04.2020

Contracts Administrator

Securatrak
06.2016 - 06.2018

Office Administrator / Personal Assistant

Adelaide Precision Glass
11.2014 - 03.2016

Administration Officer

Rmonpro Developments
11.2013 - 05.2014

Nanny

11.2012 - 02.2014

Childcare Assistant

Woodcroft Community Centre
10.2011 - 11.2012

Bakery Assistant Manager, Customer Service Supervisor

Woolworths
06.2008 - 11.2012

Night Fill Apparel Supervisor

Big W
01.2006 - 06.2008

Customer Service Supervisor

Coles Group
12.2000 - 01.2006

Diploma of Business Administration -

Queensford College

Diploma of Business - undefined

Queensford College

Diploma of Management -

Queensford College

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Rebecca Eldridge