Rebecca Jane Porter

• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Served diverse clientele by offering a range of culturally and religiously appropriate services.
• Developed strong relationships within the community through outreach initiatives and networking events.

• Removed deceased from place of death and transported to funeral home.
• Offered counseling and comfort to bereaved family members and friends.
• Led and directed funeral and graveside services.
• Assisted funeral director in coordination of services.

• Reason for Leaving-unaffordable child arrangements.
• Addressed service gaps with targeted initiatives to exceed customer expectations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

Tyre sales/fitter

• Directed and led employees, supervising activities to drive productivity and efficiency.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Supported sales management initiatives to optimize business development.
• Led training initiatives, enhancing employee skills and confidence.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of tyre requirements.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.

• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Student

• Streamlined office procedures by organizing files and managing schedules.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.