Rebecca Kane
Buderim,QLD
Summary
Willing to take on any task to support team and help business succeed. Offers strong customer service and learning abilities. Dedicated professional with demonstrated strengths in customer service, time management and business. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships.
Overview
30
30
years of professional experience
Work History
BUSINESS OWNER
HALSWELL CLEANING
06.2023 - 12.2023
- Cleaning services for residential, office and end of tenancies.
- Improved overall facility hygiene by sanitising high-touch surfaces regularly.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
AIRBNB OWNER/MANAGER
DUSKY DREAM LTD
12.2019 - 04.2023
- Purpose built luxury Airbnb business.
- Managed bookings.
- Communicated with guests if any issues arose.
- Cleaned property between guest turnaround.
- Maintained exterior of property, spa and grounds.
- Created online listing for bookings.
- Maintained 5 star ratings and high occupancy throughout.
BUSINESS OWNER
TE ANAU CLEANING LTD
01.2017 - 01.2023
- Airbnb advisory service for holiday rental business owners.
- Cleaning of up to 18 Airbnb's, construction builds and end of tenancies.
- Delivered exceptional results under tight deadlines by prioriizing tasks effectively and delegating responsibilities appropriately.
- Established strong customer relationships through excellent communication and attentive service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Organized and detail-oriented with strong work ethic.
BABYSITTING AGENCY BUSINESS OWNER
BABYSITTING NZ LTD
01.2011 - 09.2018
- Providing 'Top Quality Childcare, Anytime, Anywhere'.
- Ran entire business operations with up to 32 contractors working in four locations, taking up to 100 emails, phone calls and texts per day from staff and customers.
- Managed, sales, recruiting, hiring, marketing and customer account operations efficiently.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Identified and qualified customer needs and integrated into company procedures.
- Promoted business via social media to generate leads and maximize brand identity, resulting in increased sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
PROFESSIONAL NANNY
BRANDCOM
01.2008 - 01.2011
- Full-time nanny
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering sense of security and predictability.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Actively participated in family events and gatherings, seamlessly integrating into family dynamic while providing additional support when needed.
- Traveled with family to help with vacation activities and childcare.
Hospitality Team Member
HOSPITALITY INDUSTRY
03.1994 - 01.2011
- Restaurant supervisor
- Luxury lodge host, cook and cleaner
- Remote assistant lodge manager
- Receptionist
- Cashier
- Waitress
- In-room dining attendant
- Health club attendant
- Baker
- Kitchen hand
- Bar maid
- Functions attendant
- Housekeeper
Education
NZ Certificate in Real Estate Level 4 - Real Estate
Ignite Colleges
Christchurch New Zealand06.2023
NZ Certificate in Interior Decor Level 4 - Interior Design
Southern Institute of Technology
Southland New Zealand 06.2022
Certificate in Small Business Management - Small Business Management
Te Wananga O Aotearoa
Queenstown New Zealand08.2009
Skills
- Sales Planning
- Staff Development
- Business Planning
- Marketing Strategies
- Customer Service Management
- Business Management
- Revenue Growth
- Staffing oversight
- Entrepreneurial personality
Timeline
BUSINESS OWNER
HALSWELL CLEANING
06.2023 - 12.2023
AIRBNB OWNER/MANAGER
DUSKY DREAM LTD
12.2019 - 04.2023
BUSINESS OWNER
TE ANAU CLEANING LTD
01.2017 - 01.2023
BABYSITTING AGENCY BUSINESS OWNER
BABYSITTING NZ LTD
01.2011 - 09.2018
PROFESSIONAL NANNY
BRANDCOM
01.2008 - 01.2011
Hospitality Team Member
HOSPITALITY INDUSTRY
03.1994 - 01.2011
NZ Certificate in Real Estate Level 4 - Real Estate
Ignite Colleges
NZ Certificate in Interior Decor Level 4 - Interior Design
Southern Institute of Technology
Certificate in Small Business Management - Small Business Management
Te Wananga O Aotearoa
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