REBECCA LOREDANA VITALE
Brunswick,Victoria
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Rex Airlines (Redundant July 2024)
04.2024 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
DES Employment Consultant
Interact Australia
11.2022 - 04.2024
- Building a pipeline of customers through active community engagement and networking
- Business Development activities to identify new ongoing employment and opportunities to the local market
- Developing strong relationships with customers, both face to face and over the phone to understand their placement potential and actions needed for them to be job ready
- Also having a solid understanding of a person’s case management and barriers and work my way to provide a stepping stone for them back into the community
- Being self-motivated and enthusiastic and the ability to prioritise workload, to use initiative and multitask
- Administrative work- Outlook, Excel, Word and using two (2) Internal work Computer Programs
Customer Service Officer
Jetstar Airways
06.2021 - 10.2022
- Providing a high level of customer service at the Service Desk, Check-in and Kiosk
- Conflict resolution, and problem solving
- To engage with the public and other members of the Melbourne Airport staff
- Dispatching flights and maintaining On-Time Performance, (OTP)
- Manual duties including assisting special needs passengers to the concourse and on tarmac
- Maintaining accurate communications between Customer Service Officers, Tech Crew, Cabin Crew, Ramp and other Jetstar teams members.
English Kindergarten Teacher
La Maisonnette
06.2015 - 02.2019
- Preparing yearly projects for my dedicated classes (3), and additional mini projects for the rest of the school - each according to age (03 months -6yrs)
- Organising meetings and mid/annual reports with parents
- Administrative work, collecting private data from parents, filing, updating personal information, emails & phone queries
- Both Manually and Digitally
- Organising school Open Days and giving tours to walk in parents wanting to see the school
- Organising and chaperoning excursions and extra curriculum activities after school
Customer Service Officer
Menzies Aviation
09.2013 - 09.2014
- Mishandled Luggage (MHL)/Baggage Services Looking after ten (10) International Airlines – each airlines abiding to their own policy
- Conflict resolution, locating guests missing bags, Claim Forms, Lost Property, Inbound/Outbound calls
- Liaise with other Baggage Services staff Nationally/Internationally using World Tracer System
Guest Services Team Member
Virgin Blue Airlines/ Virgin Australia
01.2007 - 07.2013
- Primary position is to ensure that all guests and their bags are checked in and boarded in a safe and prompt manner
- It is my responsibility as a Guest Services
- Team Member to ensure that all guests should have faith in my capabilities and actions served as a
- Guest Services Team Member
- Assisting with the Service Desk duties include Ticketing (Sales), Customer Service and directing people to their prime location
- Ambassador: Helping guests to use the Self Check Kiosk Machines, Bag Drop, directing guests to boarding gates
- Answering any queries that guests may have regarding check-in, arrivals and departures
- Assisting guests with special requirements
- Baggage Services – Conflict resolution, locating guests missing bags, Claim Forms, Lost Property
- Inbound/Outbound calls
- Liaise with other Baggage Services staff in Australia
- Ground Crew Training/ Ground Crew Support - Training new staff (on job training), on-going training for existing staff
- Lounge Administration- Working in the Lounge assisting VIP’s, and High Valued Passengers
Education
Advance Certificate in Travel & Tourism and Hospitality - undefined
Macquarie Business College
Melbourne, Victoria1996
Certificate (VCE) - undefined
Mercy Diocesan College
Coburg, Victoria1995
Skills
- Service-oriented self-starter
- Empathetic and genuine
- Documentation and reporting
- Outstanding communication skills
- Complaint resolution
- Administrative support
- Money handling abilities
- Staff education and training
Certification
- Victorian Certificate of Education
- Certificate in Travel & Tourism and Hospitality Level III
- Fares and Ticketing I & II
- Galileo
- Certificate in Hospitality (In-Flight Service)
- NDIS Quality, Safety and You - NDIS Worker Orientation Module Certificate
- RSA
- First Aid &CPR Certificate
- Mental Health First Aid Certificate
Languages
English
Italian
REFERENCES
Ms. Marey Nitas.
Virgin Australia Guest Lounge Supervisor
+61 413 059 033
Mrs. Catherine Buchan
Virgin Australia Guest Services Supervisor
Ground Crew
+61 401186766
Ms. Jacqui Corrigan
Jetstar Airport Duty Manager
+61 434 675 969
Mrs. Lisa Capaldo
Interact Australia Performance Partner Leader
+61 423 147 449
Timeline
Flight Attendant
Rex Airlines (Redundant July 2024)
04.2024 - 07.2024
DES Employment Consultant
Interact Australia
11.2022 - 04.2024
Customer Service Officer
Jetstar Airways
06.2021 - 10.2022
English Kindergarten Teacher
La Maisonnette
06.2015 - 02.2019
Customer Service Officer
Menzies Aviation
09.2013 - 09.2014
Guest Services Team Member
Virgin Blue Airlines/ Virgin Australia
01.2007 - 07.2013
Advance Certificate in Travel & Tourism and Hospitality - undefined
Macquarie Business College
Certificate (VCE) - undefined
Mercy Diocesan College