Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Others
Timeline
Generic

Rebecca Xiaojie Mou

Melbourne

Summary

  • Two years in Assets Management Unit, including six months as Senior Assets Planning Officer at Homes Victoria.
  • Former Housing Service Officer with frontline experience in managing vacant properties. Demonstrated expertise in rapidly reducing vacancy rates.
  • Six years dedicated to professional property management in the private sector, extensive expertise in efficiently managing maintenance, successfully transforming properties into tenantable status within tight timelines under the pressure of high client demand.
  • Project manager in UN, WHO funded programs
  • Enthusiastic individual with strong communication skills and a determined work ethic, always striving for the best.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Assets Planning Officer

Homes Victoria
05.2023 - 11.2023
  • Conducted more than 100 comprehensive reviews of properties referred to the Asset Planning, assessing Homes Victoria's strategic intent for inclusion in the housing portfolio.
  • Utilized data from HiiP, housing supply/demand, Asset Strategy objectives, and local office insights for a comprehensive overview, resulting in strategic outcomes.
  • Comprehensively addressed divisions on diverse issues, encompassing fire incident management, squatter concerns, property boundary dispute etc.
  • Recognized and addressed both actual and potential barriers, implemented resolutions for optimal outcomes. Tracked progress by identifying essential processes, tasks, and necessary resources to achieve specific goals.
  • Drafted Local Area Assessment Management Plans for LGAs, showcasing comprehensive understanding of Homes Victoria's public housing portfolio. This expertise encompasses composition and structure of portfolio, department housing policy, Homes Victoria projects and findings, and local council housing strategy, as well as housing demand and supply in each LGA, demographics, neighbourhood dynamics, and existing challenges within local communities.
  • Chaired local government area monthly meetings with East Divisions, Assets Planning and Project Management team, kept accurate records of meeting notes.
  • Crafted structured and professional response from the Minister to the local MP through Ourbriefings. Effectively engaged stakeholders to conduct thorough investigation and formulate solution, successfully resolving inquiry within specified timeframe.
  • Conducted meticulous investigations and data collection, providing well-informed advice to Leadership Teams on vacant properties to support decision-making for major programs.

Property Transactions Officer

Homes Victoria
01.2023 - Current
  • Managed property purchase transactions, achieving completion of Leased-in purchase program, TRP- exit purchase program, special purchase program for out of home care services.
  • Ensured adherence to departmental policies in all transactional dealings, completing checklists and document storage in TRIM.
  • Demonstrated commitment to departmental values, VPS Code of Conduct, and workplace requirements.
  • Proactively cultivate and sustain positive relationships with essential internal and external stakeholders, emphasizing a collaborative approach to achieve collective impact.

Housing Services Officer

DFFH
08.2022 - 12.2022
  • Spearheaded the management of 120 vacant properties alongside another staff
  • at the Collingwood office, effectively transitioning approximately 100 of them into leasable status within a remarkable 4-month timeframe.
  • Played a pivotal role in significantly reducing the vacancy rate that had accumulated due to the challenges posed by the Covid-19 pandemic.
  • Conducted thorough property inspections, proficiently identifying and addressing issues, overseeing deceased tenant, GLB (Goods left behind) matters, VCAT, and efficiently managing maintenance work orders.
  • Cultivated and sustained positive relationships with various stakeholders
  • Innovatively improved and optimized operational processes to ensure streamlined delivery. Implemented task trackers in SharePoint, enhanced the vacant key management system, and fine-tuned time management both within and outside the office.
  • Actively engaged in progress tracking and feedback by involving the maintenance coordinator, thereby ensuring seamless coordination and communication throughout the work cycle.
  • Provided timely and accurate tracking data, including property details and program progress, to the manager.

Senior Property Manager

Reliance Real Estate
11.2021 - 07.2022
  • Nomination of National Property Manager (VIC) 2022.
  • Management of 265 residential properties, mainly low rise houses and townhouses.
  • Managed and oversaw approx. 1000 maintenance tasks concurrently, collaborating with builders and trades, insurance companies, OC managers.
  • Optimized maintenance work stream by adopting a new maintenance management platform, facilitating real-time access to detailed information and updates for all parties involved.
  • Conducted marketing & leasing strategies for vacant properties. Coordinating vacating tenant procedures, arrears management, and overseeing lease renewals and rental reviews.
  • Representing owners at VCAT
  • Team training and support, Developed email templates, workflows, and procedures.

Property Manager

Established Property
02.2020 - 11.2021
  • Management of 230 residential properties in western suburbs, including low-rise, medium density and high density properties
  • VIP clients’ services, including management of director’s investment properties.
  • New business development with prospects and current customers

Property Manager

MICM Real Estate
10.2019 - 11.2020
  • Worked as property manager in Point Cook branch, until business was sold in Nov 2022
  • Successfully managed the end-to-end operations of 150-160 residential properties, earning high recognition from managers. Acknowledging my performance, the General Manager extended an offer for the role of Property Manager for VIP clients.

Associate Property Manager

Student Housing Australia
09.2018 - 09.2019
  • Property management relief 3 days per week
  • Providing Induction, information to students from overstates, overseas.
  • Routine building safety check, routine report to OC.
  • Customer services, including reception and admin relief

Sales Consultant

H&T Realty
09.2016 - 09.2018
  • Providing customized property investment plans based on clients' needs
  • Off-plan houses, apartments sales
  • Team leading and new employee training
  • Top 1 Sales 2017, demonstrated communication and relationship building skills
  • TOP Team Leader Awards 2018

Education

Graduate Diploma of Psychology - Psychology

University of Melbourne
Melbourne, VIC

Master of Arts - Psychology

Wuhan University
China
2009

MBBS - Medicine & Surgery

Wuhan University
China
2006

Skills

  • Certificate in Building & Construction, Project management, Social Housing
  • Data analysis, researching, reports, briefing
  • Planning, Organizing, Program monitoring
  • Software: Hiip, Hiip repairs, Power BI, Teams, Microsoft Office 365, TRIM, PASS, OurServices, OurBriefings

Additional Information

Project Management experience on a global scale


  • 2009.8-2010.2 UNFPA (United Nations Population Fund) -PUIMH/MOH(Ministry of Health, China) Protection and Assistance to Vulnerable Population Affected by the Earthquake in Sichuan province, China

Role: Project Manager, Led project implementation, coordinated research activities, conducted initial interviews with participants, managed data collection and analysis, oversaw databases, and provided insightful reporting to the United Nations and other stakeholders. Identified emerging issues, risks, and trends impacting project objectives, offering high-quality business intelligence and sound recommendations derived from comprehensive research and investigations. Innovatively formulated solutions to enhance project implementation.


  • 2009.11 UNPD (United Nations Development Programme)Social-Psychological Intervention and training program in Gansu province, China

Role: Project coordinator


  • 2012-2013 WHO (World Health Organization) Biennial collaborative programsAsia Pacific Community Mental Health Development Project

Role: Project coordinator, Organized and participated in crafting and translation of psychosocial interventions training materials, textbooks, toolkits, and manuals


Certification

  • Building And Constriction Certificate IV
    Certificate in Project Management
    Certificate in Social Housing
    Agents Representive Certificate

Others

Australian citizen 

Victoria Driver License(Full)

Language - English:Professional Proficiency

                     Mandarin: Native 

Timeline

Senior Assets Planning Officer

Homes Victoria
05.2023 - 11.2023

Property Transactions Officer

Homes Victoria
01.2023 - Current

Housing Services Officer

DFFH
08.2022 - 12.2022

Senior Property Manager

Reliance Real Estate
11.2021 - 07.2022

Property Manager

Established Property
02.2020 - 11.2021

Property Manager

MICM Real Estate
10.2019 - 11.2020

Associate Property Manager

Student Housing Australia
09.2018 - 09.2019

Sales Consultant

H&T Realty
09.2016 - 09.2018

Graduate Diploma of Psychology - Psychology

University of Melbourne

Master of Arts - Psychology

Wuhan University

MBBS - Medicine & Surgery

Wuhan University

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Rebecca Xiaojie Mou