Rebecka Fraser
Maitland,NSW
Summary
I am a friendly and polite professional with more 6 years of experience within both retail and customer focused roles. I thrive whilst working with others and enjoy a team environment however enjoy taking on responsibility and organising my own work. Although my position at Kotara has been pleasant and provided many opportunities throughout my time there, I am ready for new challenges, bringing with me knowledge and practices from my previous experience.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Access Group Solutions
Newcastle, NSW
09.2018 - Current
- Enhanced guest satisfaction by providing exceptional customer service throughout the centre and via phone
- Streamlined check-in and check-out processes for increased efficiency for contractors
- Assisted guests with parking, resolving any issues promptly and professionally.
- Collaborated with cleaning and maintenance teams to ensure a safe and secure environment for customers and staff
- Managed contract inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
- Resolve customer complaints diplomatically to maintain a positive property reputation and confidentiality
Sales Assistant
My House
Newcastle, NSW
02.2015 - 03.2017
- Building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Completed transactions through the register and completed banking
Manager
Sheridan Outlet
Sydney, NSW
04.2009 - 08.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Employee turn over, including hiring and termination of staff
- Rostering and banking
Education
First Aid And CPR
Re:viva
Newcastle02.2023
Mental Health First Aid
MHFA Australia
Newcastle2021
Certificate III - Companion Animal Services
Online
Sydney2019
Cert III - Business Administration
Online
Sydney2018
Skills
- Customer Service
- Information Protection
- Administration
- Communication
- Organisation
- Data Entry
Referees
Claire Elliott - Security Manager
Scentre Group
0403 314 559
Martin Gallagher - Past Colleague
Access Group Solutions
0408 808 941
+more available upon request
Timeline
Guest Service Representative
Access Group Solutions
09.2018 - Current
Sales Assistant
My House
02.2015 - 03.2017
Manager
Sheridan Outlet
04.2009 - 08.2011
First Aid And CPR
Re:viva
Mental Health First Aid
MHFA Australia
Certificate III - Companion Animal Services
Online
Cert III - Business Administration
Online