Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Rebecka Fraser

Maitland,NSW

Summary

I am a friendly and polite professional with more 6 years of experience within both retail and customer focused roles. I thrive whilst working with others and enjoy a team environment however enjoy taking on responsibility and organising my own work. Although my position at Kotara has been pleasant and provided many opportunities throughout my time there, I am ready for new challenges, bringing with me knowledge and practices from my previous experience.

Overview

15
15
years of professional experience

Work History

Guest Service Representative

Access Group Solutions
09.2018 - Current
  • Enhanced guest satisfaction by providing exceptional customer service throughout the centre and via phone
  • Streamlined check-in and check-out processes for increased efficiency for contractors
  • Assisted guests with parking, resolving any issues promptly and professionally.
  • Collaborated with cleaning and maintenance teams to ensure a safe and secure environment for customers and staff
  • Managed contract inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
  • Resolve customer complaints diplomatically to maintain a positive property reputation and confidentiality

Sales Assistant

My House
02.2015 - 03.2017
  • Building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Completed transactions through the register and completed banking

Manager

Sheridan Outlet
04.2009 - 08.2011
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Employee turn over, including hiring and termination of staff
  • Rostering and banking

Education

First Aid And CPR

Re:viva
Newcastle
02.2023

Mental Health First Aid

MHFA Australia
Newcastle
2021

Certificate III - Companion Animal Services

Online
Sydney
2019

Cert III - Business Administration

Online
Sydney
2018

Skills

  • Customer Service
  • Information Protection
  • Administration
  • Communication
  • Organisation
  • Data Entry

Referees

Claire Elliott - Security Manager 

Scentre Group

0403 314 559 



Martin Gallagher - Past Colleague 

Access Group Solutions

0408 808 941 


+more available upon request 

Timeline

Guest Service Representative

Access Group Solutions
09.2018 - Current

Sales Assistant

My House
02.2015 - 03.2017

Manager

Sheridan Outlet
04.2009 - 08.2011

First Aid And CPR

Re:viva

Mental Health First Aid

MHFA Australia

Certificate III - Companion Animal Services

Online

Cert III - Business Administration

Online

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Rebecka Fraser