Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Kemm

Gold Coast,QLD

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

14
14
years of professional experience

Work History

Dog Walker

Carol Weir
Gold Coast, QLD
01.2020 - 03.2022
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Exercised and offered restroom breaks to dogs by walking multiple times per day.
  • Followed pet care instructions for dietary needs and medication regimens.

Volunteer

TSS School
Gold Coast, QLD
02.2014 - 02.2016

Helped with children's reading and comprehension.

Sales Consultant

Bed Bath And Table Broad Beach
Gold Coast, QLD
06.2003 - 06.2005
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Senior Beauty Therapist

Clarins Amcal , Touch
Gold Coast, QLD
06.1996 - 08.2004
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained counter and display areas for cleanliness and organization.
  • Processed payments, entering sales in register for prompt customer service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Consistently received positive performance reviews from guests.

Education

Health Science-Beauty Therapy

Joan Lawman School Beauty Therapy
NSW
06.1996

Skills

  • Valid Driver's License
  • Animal Safety
  • Environmental Awareness
  • Dietary Needs
  • Reading Comprehension
  • Doggy Daycare
  • Animal Training
  • On- and Off-Leash Walking
  • Pet Exercising
  • Pet Sitting
  • Dog Welfare
  • Excellent Communication
  • Customer Communication

Timeline

Dog Walker

Carol Weir
01.2020 - 03.2022

Volunteer

TSS School
02.2014 - 02.2016

Sales Consultant

Bed Bath And Table Broad Beach
06.2003 - 06.2005

Senior Beauty Therapist

Clarins Amcal , Touch
06.1996 - 08.2004

Health Science-Beauty Therapy

Joan Lawman School Beauty Therapy
Rebecca Kemm