REBEKA AKTER
Lakemba,Australia
Summary
Result oriented, high energy, solution focused & proactive individual with ability to make it difference in the organization. Have the patience for achievements and willingly drive to make things happen. Also to implement managerial & operational efficiency that achieved through the expertise professional experience by engaging enthusiasm to add more value within an organization. Well-qualified Logistics Team Member proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 3 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about communication and team work regulations and standards. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Attendant
Empire Hospitality
07.2023 - 02.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Checked appliances in guest rooms to determine good working order.
ASSISTANT MANAGER (LOGISTICS TEAM MEMBER)
Suchona Enterprise
01.2021 - 03.2022
- Company Overview: Export, Import & Supplier
- Scanned and maintained confidential employee information and records
- Motivated employees through special events, incentive programs and constructive feedback
- Monitored and handled employee claims involving performance-based and harassment incidents
- Managed full-cycle recruiting process by sourcing, screening and interviewing candidates
- Answered employee requests and questions related to benefits and compensation
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Enhanced staff knowledge and awareness on drug abuse and prevention programs
- Export, Import & Supplier
SENIOR EXECUTIVE (LOGISTICS TEAM MEMBER)
Suchona Enterprise
06.2019 - 12.2020
- Company Overview: Export, Import & Supplier
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Developed effective business strategies to capitalize on emerging market trends
- Export, Import & Supplier
ASSISTANT PROCUREMENT MANAGER
Meena Bazaar
03.2018 - 05.2019
- Created plans and communicated deadlines to ensure projects were completed on time
- Identified issues, analyzed information and provided solutions to problems
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-day-day duties accurately and efficiently
- Conducted spend analysis to identify cost-saving opportunities
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies
- Monitored and managed procurement budget to control costs
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts
JUNIOR APPRENTICE (CALL CENTER)
Grameenphone
06.2015 - 01.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Increased customer satisfaction by resolving [Customer Service] issues
- Developed and maintained courteous and effective working relationships
- Handled 100 calls per day to address customer inquiries and concerns
- Participated in team-building activities to enhance working relationships
- Served customers and followed outlined steps of service
Education
MBA - Masters of Bussiness Analytics
Victoria University
Sydney, NSW11.2024
MBA - Major in Human Resource Management
SOUTHEAST UNIVERSITY
08.2017
BBA - Major in Human Resource Management
IBAIS UNIVERSITY
06.2014
HIGHER SECONDARY CERTIFICATE - Business Studies
CENTRAL WOMENS COLLEGE
07.2009
SECONDARY SCHOOL CERTIFICATE - Business Studies
Kamrunnesa Govt. Girls High School
07.2007
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Strategic planning
- Business Development
- Staff Management
- Cost Control
- Operations management
- Operational efficiency
- Deadline and scheduling management
- Customer service skills
- Communication skills
- Collaborative team member
- Logistics support
- Project Management
- Software development life cycle
- CRM Systems
- SAP
- Business Analysis
- Tableau
- Customer Communication
- Database Management
- SPSS tools
- MS Project
Certification
- Certificate of Participation from Monash College, 01/10/21, How to make Best use of your Time.
- Certificate of Participation from Monash University Malaysia, 05/11/21, Effective Problem Solving, Excelling in test Performance.
Additionalinformation - Hobbies
- Cooking
- Travelling
- Exercising and healthcare
- Outdoor activities
- Watching movies
- Gardening
- Make new friends
- Badminton
Personal Information
- Place of Birth: Dhaka
- Height: 5'3"
- Passport Number: EB0236403
- Father's Name: Md. Ramzan Ali
- Mother's Name: Rokeya Begum
- Blood Group: O+ve
- Date of Birth: 07/08/92
- Gender: Female
- Nationality: Bangladeshi
- Marital Status: Married
Timeline
Room Attendant
Empire Hospitality
07.2023 - 02.2024
ASSISTANT MANAGER (LOGISTICS TEAM MEMBER)
Suchona Enterprise
01.2021 - 03.2022
SENIOR EXECUTIVE (LOGISTICS TEAM MEMBER)
Suchona Enterprise
06.2019 - 12.2020
ASSISTANT PROCUREMENT MANAGER
Meena Bazaar
03.2018 - 05.2019
JUNIOR APPRENTICE (CALL CENTER)
Grameenphone
06.2015 - 01.2018
MBA - Masters of Bussiness Analytics
Victoria University
MBA - Major in Human Resource Management
SOUTHEAST UNIVERSITY
BBA - Major in Human Resource Management
IBAIS UNIVERSITY
HIGHER SECONDARY CERTIFICATE - Business Studies
CENTRAL WOMENS COLLEGE
SECONDARY SCHOOL CERTIFICATE - Business Studies
Kamrunnesa Govt. Girls High School
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