Rebeka Akter
Lakemba,Australia
Summary
Results-driven and dependable professional with a strong foundation in operations management, logistics support, and team leadership. Skilled in managing deadlines, optimizing workflows, and maintaining safety and cleanliness standards across fast-paced environments. Experienced in employee performance evaluations, project coordination, and cross-functional collaboration to drive operational efficiency.
Proficient in business tools such as SAP, Tableau, CRM systems, SPSS, and Microsoft Office Suite, with working knowledge of MS Project and RF scanning systems. Known for strong communication and interpersonal skills, with a proven ability to train new staff, boost team morale, and uphold high standards in customer service. Familiar with warehouse tools and processes, including pallet jacks and purchase packaging.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Store Person
Estore Logistics
12.2024 - Current
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents injuries.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Enhanced team performance, providing feedback and coaching to peers.
- Trained new team members, ensuring they were well-prepared for their roles.
- Boosted team morale and productivity through effective communication and collaboration.
- I have knowledge of using RF scanning machine.
Housekeeping Room Attendant
Empire Group
07.2023 - 01.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
ASSISTANT MANAGER (LOGISTICS TEAM MEMBER)
Suchona Enterprise
01.2021 - 03.2022
- Company Overview: Export, Import & Supplier
- Scanned and maintained confidential employee information and records
- Motivated employees through special events, incentive programs and constructive feedback
SENIOR EXECUTIVE (LOGISTICS TEAM MEMBER)
Suchona Enterprise
06.2019 - 12.2020
- Company Overview: Export, Import & Supplier
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Developed effective business strategies to capitalize on emerging market trends
ASSISTANT PROCUREMENT MANAGER
Meena Bazaar (Super Shop)
03.2018 - 05.2019
- Created plans and communicated deadlines to ensure projects were completed on time
- Identified issues, analyzed information and provided solutions to problems
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-by-day duties accurately and efficiently
- Conducted spend analysis to identify cost-saving opportunities
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies
- Monitored and managed procurement budget to control costs
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts
JUNIOR APPRENTICE (CALL CENTER)
Grameenphone
06.2015 - 01.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Increased customer satisfaction by resolving [Customer Service] issues
- Developed and maintained courteous and effective working relationships
- Handled 100 calls per day to address customer inquiries and concerns
Education
MBA - Masters of Business Analytics
Victoria University
Sydney, NSW11-2024
Master of Education Research - Master of Education Research
Excelsia University College
03-2027
MBA - Major in Human Resource Management
SOUTHEAST UNIVERSITY
08.2017
BBA - Major in Human Resource Management
IBAIS UNIVERSITY
06.2014
HIGHER SECONDARY CERTIFICATE - Business Studies
CENTRAL WOMEN'S COLLEGE
07.2009
SECONDARY SCHOOL CERTIFICATE - Business Studies
Kamrunnesa Govt. Girls High School
07.2007
Skills
- Employee performance evaluations
- Operations management
- Operational efficiency
- Deadline and scheduling management
- Customer service skills
- Communication skills
- Collaborative team member
- Logistics support
- Project Management
- Software development life cycle
- CRM Systems
- SAP
- Business Analysis
- Tableau
- Customer Communication
- Database Management
- SPSS tools
- MS Project
- Data entry proficiency
- Reliable and responsible
- Strong communication and interpersonal skills
- Safety and cleanliness standards
- Microsoft applications proficiency
- Purchase packaging
- Teamwork and collaboration
- Familiar with RF Scanning Machine
- Knowledge of using Pallet jacks
Certification
- Certificate of Participation from Monash College, 01/10/21, How to make Best use of your Time.
- Certificate of Participation from Monash University Malaysia, 05/11/21, Effective Problem Solving, Excelling in test Performance.
Hobbies and Interests
Cooking, Travelling, Exercising and healthcare, Outdoor activities, Watching movies, Gardening, Make new friends, Badminton
Languages
English
Hindi
Timeline
Inbound Store Person
Estore Logistics
12.2024 - Current
Housekeeping Room Attendant
Empire Group
07.2023 - 01.2024
ASSISTANT MANAGER (LOGISTICS TEAM MEMBER)
Suchona Enterprise
01.2021 - 03.2022
SENIOR EXECUTIVE (LOGISTICS TEAM MEMBER)
Suchona Enterprise
06.2019 - 12.2020
ASSISTANT PROCUREMENT MANAGER
Meena Bazaar (Super Shop)
03.2018 - 05.2019
JUNIOR APPRENTICE (CALL CENTER)
Grameenphone
06.2015 - 01.2018
MBA - Major in Human Resource Management
SOUTHEAST UNIVERSITY
BBA - Major in Human Resource Management
IBAIS UNIVERSITY
HIGHER SECONDARY CERTIFICATE - Business Studies
CENTRAL WOMEN'S COLLEGE
SECONDARY SCHOOL CERTIFICATE - Business Studies
Kamrunnesa Govt. Girls High School
MBA - Masters of Business Analytics
Victoria University
Master of Education Research - Master of Education Research
Excelsia University College
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