Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebeka Magok

Coffs Harbour

Summary

Highly skilled and results-driven professional with extensive experience in customer service, problem-solving, and operational efficiency. Developed expertise through roles at Edge Clothing, Ally Fashion, and 2M Language Services. Proven ability to maintain confidentiality, adapt to dynamic environments, and manage time effectively. Thrives in high-pressure situations to enhance customer satisfaction by collaborating within teams, leveraging technology, and utilizing strong retail sales skills. Recognized for optimizing store layouts to increase product visibility, streamline customer flow, and improve overall satisfaction and loyalty. Motivated Sales Assistant with a background in retail and customer service. Offers strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in contributing to increased revenue through effective product promotion and upselling techniques. Demonstrates exceptional task management skills and consistently delivers exceptional service to customers.

Overview

4
4
years of professional experience

Work History

Sales Associate

Edge Clothing
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Assistant

Ally Fashion
11.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Wait/Bartender

Bella's Pasta Bar & Pizzeria
08.2024 - Current
  • Mixed drinks and cocktails to meet customer preferences and increase satisfaction.
  • Provided attentive service to ensure patrons had positive dining experiences.
  • Maintained cleanliness of bar area for superior health and safety standards.
  • Assisted in inventory management to ensure sufficient stock levels and reduce waste.

Interpreter

2M Language Services
03.2022 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Maintain confidentiality,
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Interpreter

Translationz
02.2021 - Current
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
  • Managed time effectively while balancing multiple tasks including document translation, client interviews, and courtroom interpretation services.
  • Maintained professional demeanor while interpreting sensitive and emotionally charged content, ensuring unbiased communication between parties.

Education

Bachelor of Communications - Advertising

Charles Stuart University
01.2022

Scholarship Interpreter Program - Interpreting Skills for NAATI

RMIT University
12.2020

HSC -

Bishop Druitt
01.2016

Skills

  • Excellent written and oral communication skills
  • Customer service
  • Ability to work under pressure
  • Reliable and punctual
  • Team collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Teamwork and collaboration
  • Verbal/written communication
  • Adaptability
  • Conflict resolution
  • Tech-savvy
  • Effective Time Management

Languages

English
Dinka

Timeline

Sales Associate

Edge Clothing
12.2024 - Current

Sales Assistant

Ally Fashion
11.2024 - Current

Wait/Bartender

Bella's Pasta Bar & Pizzeria
08.2024 - Current

Interpreter

2M Language Services
03.2022 - Current

Interpreter

Translationz
02.2021 - Current

Scholarship Interpreter Program - Interpreting Skills for NAATI

RMIT University

Bachelor of Communications - Advertising

Charles Stuart University

HSC -

Bishop Druitt
Rebeka Magok