Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Rebekah Baker

Perth,WA

Summary

Driven leader with 10+ years in Management. Passion for driving a team culture and safety standards. Experience successfully motivating and developing sales teams in results driven and customer-focused environment.

Overview

9
9
years of professional experience

Work History

CLEANING SUPERVISOR

BARROW ISLAND COMPASS GROUP
08.2023 - Current
  • Managing cleaning services across Butler Park village and Chevron mine site, adhering to all clients expectations
  • Supporting rostering to align with forecasted POB
  • Completing a broad scope of tasks across Barrow Island; liaising with cleaning staff, management and valued client
  • Creating detailed daily schedules using TABS and I clean for 15+ housekeepers to ensure as a working group we met KPI expectations
  • Performing daily inspections to ensure compliance with health and safety regulations
  • Carrying out Job safety observations for each team member to identify and training opportunities
  • Confident in solving customer complaints quickly and efficiently
  • Weekly monitoring inventory levels to ensure adequate supply availability at all times
  • Demonstrated strong leadership skills, motivating and inspiring team members to achieve high standards of cleanliness
  • Conducted daily prestart meetings of 30+ team members to outline safety focus's and drive a strong culture for optimal productivity
  • Constant liaising with other departments to ensure as a team we are able to provide an expectation experience for our residents
  • Staying up to date with chemicals, tools and procedure that can be carried out on site to ensure maximum safety and highest standards of work
  • Providing regular performance appraisals for both full time and casual team members
  • Assisting with resident check ins

BAR RETAIL ATTENDANT

BARROW ISLAND COMPASS GROUP
03.2023 - 08.2023

REGIONAL SALES MANAGER

UNIVERSAL STORE AND PERFECT STRANGER
10.2018 - 03.2023
  • Exceeded targets by building, directing and motivating high-performing sales team
  • Developed, built and strengthened team culture across Queensland, Western Australia, South Australia and Northern Territory
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Responsible for start to finish recruitment process; Hiring, training and managing all leadership teams
  • Motivated sales team to grow area by 24% on annual turnover
  • HR operations; including onboarding new team members, formal investigations/discussions and implementing and driving performance plans
  • Lead Perfect Stranger as a new business from one store to eight stores with focus on values, culture, leadership and performance
  • Held weekly meetings all departments to identify techniques to overcome sales obstacles
  • Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals
  • Led targeted training programs to educate staff on product benefits and service capabilities
  • Implemented new systems to support all stores across the country

AREA VISUAL MERCHANDISER

UNIVERSAL STORE AND PERFECT STRANGER
06.2018 - 10.2018
  • Monitored and replenished display inventory and restructured according to available stock
  • Assessed reports to fulfill merchandising needs and properly showcase key items
  • Changed displays to promote new product launches and reflect festive or seasonal themes
  • Utilized available resources to maximize results within area of responsibility
  • Collaborated with senior management to set and achieve district goals
  • Provided product feedback to leadership, recommending items to carry or discontinue
  • Established and monitored KPIs to optimize company performance
  • Utilized data analytics techniques to identify areas for improvement

STORE MANAGER

UNIVERSAL STORE
03.2015 - 06.2018
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Coached teams in product specifications, sales incentives and selling techniques significantly increasing customer satisfaction ratings
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Approved regular payroll submissions for employees
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Education

Responsible Serving Of Alcohol -

RSA

Brisbane First Aid Course -

First Aid

Certificate III, Health And Fitness -

ACFPT

White card -

WA White card

Skills

  • Critical Thinking
  • Budgeting and Expenditures
  • Recruiting and Onboarding
  • HR Operations
  • Driving Safety Protocols
  • New Business Development
  • Suggestive Selling
  • Leading Teams Interstate
  • Administration and Reporting

References

  • Gianna Aversa, Project Manager - Compass group, G.averda84@gmail.com, 0497860851
  • Sheldon Brennan, Bar / Retail Manager, butlerparkretail@compass-group.com.au, 0481466 791
  • Jessica Wedredt, Universal Store, Jessica@universalstore.com.au, 0439791851

Hobbies and Interests

  • Fitness
  • Travel

Timeline

CLEANING SUPERVISOR

BARROW ISLAND COMPASS GROUP
08.2023 - Current

BAR RETAIL ATTENDANT

BARROW ISLAND COMPASS GROUP
03.2023 - 08.2023

REGIONAL SALES MANAGER

UNIVERSAL STORE AND PERFECT STRANGER
10.2018 - 03.2023

AREA VISUAL MERCHANDISER

UNIVERSAL STORE AND PERFECT STRANGER
06.2018 - 10.2018

STORE MANAGER

UNIVERSAL STORE
03.2015 - 06.2018

Responsible Serving Of Alcohol -

RSA

Brisbane First Aid Course -

First Aid

Certificate III, Health And Fitness -

ACFPT

White card -

WA White card

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Rebekah Baker