Rebekah Creagan
BIRMINGHAM GARDENS,New South Wales
Summary
Self motivated individual who is passionate about providing excellent customer service & administrative support in areas such as marketing and event management. Proficient in Database management, overseeing office operations and coordinating social events. Skilled in written and verbal communication and enhancing employee and customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
Altius Group; Rehabilitation Services
03.2023 - Current
- Database Management
- Proof reading and editing client reports
- Update and manage client billing
- Manage multiple company inboxes
- Onboard new employees
- Conduct monthly insurer reports
- Send monthly insurer invoices
- Respond to client enquires
- Answer phones
- Write "Good News" marketing stories about successful case management outcomes
- Create informative and interactive online modules using the platform ELMO to help educate new & existing employees about company & insurer policies
- Manage the online platform "Podium" to help streamline personal & relevant information between clients and consultants
- Manage ongoing office renovations with relevant stakeholders including strata management
- Oversee the travel arrangements for new international employees e.g. organising flights, accommodation & hire car vehicles upon their arrival in Australia
- Coordinate rooms bookings for Consultant meetings
- Manage office inventory
- Assist Consultants with miscellaneous tasks
- Organise staff social events
- Be the first point of contact for the Newcastle office
- Process incoming and outgoing mail
Business & Client Relations Coordinator
The Spatial Group
03.2022 - 03.2023
- Liaise with clients and respond to company enquiries
- Database Management
- Provide IT support for clients
- Assist with debt collection, contract disputes and legal proceedings
- Respond to client complaints
- Invoice subscription renewals & new sales
- Assist with sales demonstrations
- Diary Management for the Director
- Create social media content
- Manage multiple social media platforms
- Track social media engagement
- Create marketing campaigns
- Organise travel arrangements for the Lead Sales Manager
- Manage office inventory
- Assist the Head Manager with daily tasks
- Organise staff social events
- Organise open days for Activate! Workspaces and conduct tours for potential new tenants
- Onboard new tenants in Activate! Workspaces
Dental Assistant/ Receptionist
Charlestown Dental Centre
09.2019 - 04.2022
- Assist with Dental procedures
- Train new staff members
- Create daily financial reports
- Liaise with clients and specialist stakeholders
- Diary management for multiple practitioners
- Manage and respond to clinic enquiries
- Sterilization of dental instruments
- Process Health Fund, Medicare & EFTPOS payments
- Open and close the clinic
Dental Assistant/ Receptionist
Providence Medical & Dental Belmont
08.2018 - 09.2019
- Assist with Dental procedures
- Sterilization of instruments
- Ordering dental materials and supplies
- End of Day & End of Month Reports
- Answering phones
- Scheduling appointments
- Processing Health Fund, Medicare and EFTPOS payments
- Liaise with Specialists Clinics
- Process incoming and outgoing mail
Dental Assistant/ Receptionist
Armidale Dental Care
01.2017 - 08.2018
- Assisting with Dental Procedures
- Sterilization of Instruments
- Answering phones
- Scheduling appointments
- Processing Health Fund, Medicare and EFTPOS payments
- Running personal & business errands for employer
Office Assistant/House Mistress
Woldingham School
02.2015 - 12.2015
- Supervise students in the boarding house
- Supervise school excursions
- Assist with afterschool activities
- Assist with open days & marketing material
- Assisting office staff and teachers with miscellaneous tasks
- Invigilate school exams
- Assisting with school functions & events
- Distribute incoming mail
- Manage office inventory
Education
Bachelor of Business -
Torrens University
01-2022
Diploma of Travel Tourism -
Torrens University
01-2020
Higher School Certificate -
O’Connor Catholic College
01-2014
Certificate II in Business Administration -
TAFE NSW
01-2014
Skills
- Customer service skills
- Verbal and written communication
- Phone switchboards
- Proficient in multiple software's including Microsoft suite
- Ability to work independently and in a team
- Attention to detail
- Multi-tasking
- Solutions driven
- Adaptable to learning new skills
Timeline
Customer Service Coordinator
Altius Group; Rehabilitation Services
03.2023 - Current
Business & Client Relations Coordinator
The Spatial Group
03.2022 - 03.2023
Dental Assistant/ Receptionist
Charlestown Dental Centre
09.2019 - 04.2022
Dental Assistant/ Receptionist
Providence Medical & Dental Belmont
08.2018 - 09.2019
Dental Assistant/ Receptionist
Armidale Dental Care
01.2017 - 08.2018
Office Assistant/House Mistress
Woldingham School
02.2015 - 12.2015
Bachelor of Business -
Torrens University
Diploma of Travel Tourism -
Torrens University
Higher School Certificate -
O’Connor Catholic College
Certificate II in Business Administration -
TAFE NSW
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