Rebekah Cusack

• Since 2012 I've had the privilege to work along with my husband in his Electrical Business as well as in the admin/ reception roles mentioned below.
• Assisted in electrical installations and repairs, ensuring compliance with safety regulations.
• Commercial and domestic Electrical.
• Maintained tools and equipment.
• Banking, bookeeping on a small level.
• Software and Systems – Xero, Bookipi, Gmail.

• Procurement and cost control for large projects
• Purchasing and supplier communication. (Bunnings, Mitre10, Reece, TLC, Voltex etc)
• Reception and administrative support
• Data entry and record management
• Customer service and appointment scheduling
• Written and verbal communication with trades and customers
• Software and Systems – JW HuB, SharePoint, Builders Assist, Microsoft Excel, Word, Outlook, OneNote, Microsoft Teams, Zoom.

• All round administration, secretarial and receptionist duties
• Customer service and distribution coordination
• Data entry and problem solving
• Website updates and content adjustments
• Website customer account set up and troubleshooting
• Cold/ warm sales calls and switchboard operator
• Appointment scheduling
• Software and Systems - NetSuite, Microsoft Excel, Word, Outlook, OneNote, Microsoft Teams, Zoom, AdvancedICE Website.

Platinum Medical Centre – Cardiac & Vascular Diagnostic Centre - Chermside, QLD 2019–2021

Mt Druitt Medical Centre - Mount Druitt, NSW 2013–2017

Dental First - Wentworthville, NSW 2010–2012

William Street Medical Centre - Granville, NSW 2009–2012

St Marys Medical Centre - St Marys, NSW 2006–2009

• Front desk reception, administration and customer service
• Processing Medicare, health funds and WorkCover payments
• Preparing health assessments, care plans, mental health plans, and referrals
• Appointment scheduling and reminders (phone, email, SMS)
• Sending BP monitor, Holter monitor, and Bruce Protocol reports via Medical Objects
• Collecting test results and reports prior to appointments
• Equipment cleaning and sterilisation, staff rosters, doctor schedules, stock control
• Working collaboratively with large teams including doctors, cardiologists, physiotherapists, sonographers, podiatrists, psychologists, counsellors, and nurses
• Software and Systems - Medical Director, E-Claims, PractSoft, Dental 4 Windows, Microsoft Excel, Word, Outlook, HPOS