Rebekah Fisher
Park Ridge,QLD
Summary
I am a mother of two coming back into the work force after 3 years of being a stay at home mum. Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Support Staff Assistant
Swoosh Finance
09.2018 - 03.2020
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Resolved customer complaints with diplomatic and courteous communication.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Was actively employed until the Convid-19 situation had arisen and was stood down from my position.
Administrative Assistant
TMAC Services
11.2017 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Crew Member
McDonald's
03.2015 - 08.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Closely followed protocols for emergency situations, maintaining calmness and efficiency.
- Worked in the areas of front counter, drive thru, back area and cafe, interacting with staff and customers. Learnt many skills of hospitality, social skills and working as a barista. I also completed a Certificate II in Retail
Education
Certificate II - Retail
MEGT
Ashmore QLD01.2017
High School Diploma -
Aquinas College
Southport, QLD11.2016
Certificate III - Early Years Childhood Education And Care
TAFE Queensland
Ashmore, QLD10.2015
Skills
Verbal and written communication
Point of sale knowledge
Telephone etiquette
Cash Handling
Communication skills
Interactive communication skills
Food preparation and safety
Customer engagement
Friendly and easy going
The ability to work under pressure
Positive and bubbly
Customer and client relations
Program files maintenance
Spreadsheet management
Filing and data archiving
Data Entry
Timeline
Support Staff Assistant
Swoosh Finance
09.2018 - 03.2020
Administrative Assistant
TMAC Services
11.2017 - 02.2018
Crew Member
McDonald's
03.2015 - 08.2017
Certificate II - Retail
MEGT
High School Diploma -
Aquinas College
Certificate III - Early Years Childhood Education And Care
TAFE Queensland
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