Rebekah McCallum

• Successfully sourced, modified & taught curriculum for grades 1 - 12 for Math, English, Science, History, Geography, SOSE, Music, Art, Language
• Accommodated diverse learners by designing & formulating a curriculum entitled 'Passion-Learning'
• Taught 4 children from grades 1 - 12, all graduating with excellent academic results
• Mentored other children in Math, English & Science
• Facilitated & taught a Diploma level course: 'English as a Second Language'
• Edited academic papers for Archaeology Degree student

TEAM LEADER:

• Managed complex clients
• Designed programs for clients - including court submissions for a juvenile complex client. As a result, the judge allowed the continuation of 24hr guarded home detention instead of incarceration
• Rostering for Support Worker teams & accurately maintained case files
• Trained clients in skills for work placement, medical appointments, shopping & social functions

SUPPORT COORDINATOR:

• Managed NDIS Plan financial buckets
• Coordinated medical specialists' reports & instigated appropriate funding for Plan Review

• Developed trusting relationships with students to provide a 'safe' space to share their concerns
• Collaborated with Indigenous Elders, Council CEO's Government departments, students, and families by identifying needs and delivering solutions
• Prepared and submitted funding submissions for the Boarding Program
• Arranged travel bookings for up to 87 students twice a term along with arranging travel back to their community for Sorry Business and cultural purposes
• Implemented and executed a new enrolment process for students, updated databases, and developed new systems for data entry

• Established & managed an online marketing company, offering exceptional customer service
• Interacted & established profitable working relationships with vendors & customers worldwide
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
• Managed, trained & motivated a team of 5 employees
• Directed schedule of weekly projects and anticipated milestones
• Strengthened product branding initiatives and coordinated effective marketing campaigns

• Offered excellent customer service by liaising directly with customers to meet their needs and maintain customer satisfaction by being an effective listener, showing compassion & empathy
• Effectively communicated with patients by phone and in person to resolve inquiries, schedule appointments and address billing enquiries
• Organised patient files and streamlined operations to improve efficiency
• Developed a more efficient & streamlined billing system
• Managed medications in pharmacy by developing a new methodical system for clinical products
• Mixed herbal and homeopathic prescription medications as prescribed by the Naturopath

• Implemented child-based hands-on curriculum to promote student interest and receptive learning.
• Implemented skill-building activities focused on student's learning abilities.
• Tracked class attendance and student progress.
• Coordinated after school tutoring sessions with other teachers to help students in need of extra attention.
• Tutored students who were struggling with their homework in After School Care Homework Club.

• Personal nurse for a client who was battling Brain Cancer
• Administered daily morphine injections and ensured all medications were taken
• Cooked meals, washed clothes, aided with showering & dressing
• Accompanied client on his lifelong dream of riding on the Ghan from Adelaide to Alice Springs.
• Cared for client until his death.
• Assisted the family with funeral arrangements.

• Frequently received accolades from both management & clients for exceptional customer service due to the ability to address customer complaints by identifying & evaluating complex issues
• Maintained an efficient & calm demeanour in a high-volume, fast-paced call centre
• Efficiently navigated a complex & often overwhelmed computer system by memorising all the Policies & Procedures
• Provided quotes & insurance across a broad range of products.
• Renewed existing policies and resolved product and policy issues.

• Worked both as a Facilitator in the Day Centre & Support Worker in clients homes
• Implemented detailed and individualised plans to best support clients
• Followed company standards for patient care and support
• Administered medication to patients according to strict schedules
• Collaborated with team members to identify and accomplish clients objectives

• Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring
• Cooperated with RN's to administer policies in compliance with nursing practices and procedures
• Communicated core measure patient status to nurses to ensure all requirements and patient needs were met
• Implemented and monitored care plans and evaluated, recorded and communicated individual patients' conditions
• Provided direct patient care to increase comfort, psychological and social well-being

• Recruited, interviewed and hired staff
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
• Managed rosters to ensure adequate staffing for each shift.
• Supported manager by accurately reporting daily and weekly sales.

• Personal Assistant to Vivian & Richard Arnold
• Managed Vivian's schedules & appointments
• Coordinated entertainment & catering for many prominent guests
• Assisted Vivian in the management of their mansion
• Cared for their 2 children whenever they travelled internationally

• Implemented a 'Deinstitutionalisation Program' which facilitated clients who were in the process of moving from mental institutions into homes in the community
• Taught clients living skills so they could integrate into society after being institutionalised their entire lives, such as: appropriate social behaviour, talking to the public, managing money, banking, shopping, catching a cab, making coffee, cooking, cleaning etc
• Coordinated leisure activities for clients on a bi-weekly basis.
• Accompanied clients to appointments & liaised with stakeholders
• Taught high-functioning clients how to drive so they could obtain their car licence