Rebekah Murray
Newcastle,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Support Officer
National Disability Insurance Agency
09.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Successfully resolved 25-30 customer complaints and queries per day.
Medical Receptionist
Newcastle Colorectal Clinic
05.2016 - 07.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Successfully coordinated clinics for 3 specialists with over 30 patients each, on any given day.
Administration Assistant
University Of Newcastle, NSW
10.2012 - 04.2016
- Used job-related software to draft and finalize student daily timetable, scheduled educational activities, faculty lectures and departmental events.
- Checked assignments, proctored tests and provided grades according to university standards.
- Documented attendance and completed assignments to maintain full class and student records.
- Built and maintained professional relationships with students and faculty members.
Practitioner Assistant
Chiropractic Plus
01.2010 - 10.2012
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Recorded patients' health histories and provided over 200 consultations weekly.
Office Manager
Newcastle City Wholesale
01.2006 - 10.2012
- Updated reports, managed accounts, and generated reports for company database.
- Reconciled bank and payroll records routinely to verify accuracy.
- Processed vendor payments, invoices and account statements.
- Processed payroll for employees and reported payroll taxes for organization.
Education
Undergraduate Degree - Fine Arts
Curtin University
Perth, WA04.2024
Certificate IV Accounting And Bookkeeping
TAFE New South Wales
Newcastle11.2016
Certificate IV Business Administration
TAFE New South Wales
Newcastle, NSWSkills
- Customer/Client Relations
- Service-Oriented Mindset
- Good Communication Skills
- Telephone Etiquette
- Active Listening
- Complaint Resolution
- Business Administration
- Organization Skills
- Professional Demeanour
- Time Management
- Money Handling Abilities
- Microsoft Office Suite
Certification
- Working with Children Check (WWCC),Office of the Children's Guardian. - 06/07/2026.
- Current verified NSW Police Check as at Oct 2021.
Additional Information
References Available on request.
Timeline
Business Support Officer
National Disability Insurance Agency
09.2018 - Current
Medical Receptionist
Newcastle Colorectal Clinic
05.2016 - 07.2018
Administration Assistant
University Of Newcastle, NSW
10.2012 - 04.2016
Practitioner Assistant
Chiropractic Plus
01.2010 - 10.2012
Office Manager
Newcastle City Wholesale
01.2006 - 10.2012
Undergraduate Degree - Fine Arts
Curtin University
Certificate IV Accounting And Bookkeeping
TAFE New South Wales
Certificate IV Business Administration
TAFE New South Wales
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