Rebekah Jarvis
Kembla Grange,NSW
Summary
Results-driven professional with expertise in administrative management and strategic planning. Proven ability to support leadership teams and streamline operations. Known for strong collaboration, adaptability to changing needs, and focus on achieving measurable results. Key skills include policy development and organizational coordination.
Overview
18
18
years of professional experience
Work History
STAFF OFFICER (LEVEL 7/8)
NSW State Emergency Service (SES)
05.2024 - Current
- Act as Director's point of contact, analyse and assess requests to prioritise matters, and initiate action exercising discretion and maintaining confidentiality
- Prepare, write, coordinate and review high level communication including submissions, ministerial briefing notes and ministerial correspondence, to respond to issues and enquiries
- Provision of support for finances and projects
- Research, analyse, collate and coordinate data and reports, advice and briefings on complex and/or sensitive policy, projects and operational matters to support informed decision making and planning
- Prepare, research, and maintain project documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes
- Communicate with key stakeholders and coordinate consultation to facilitate exchange of information and support project/task completion in line with agreed timeframes and/or project plans
- Source, collate and compile information and data, to track and report on progress against established milestones and deliverables
- Contribute to cohesive team environment by maintaining co-operative and professional working relationship with other team members and cross functional areas
- Create recruitment requisitions, and experienced in being on recruitment panels
- Monitor, implement and evaluate administrative practices, systems, and procedures within directorate to optimise efficiency and support delivery of quality outcomes
ADMINISTRATIVE SUPPORT OFFICER (LEVEL 3/4)
NSW State Emergency Service (SES)
03.2024 - 05.2024
- Provision of support for finances and projects
- Provision of high level of customer service to internal stakeholders
- Manage and coordinate multiple extremely active executive calendars concurrently and ensure schedules are followed and respected
- Collaborate closely with other teams and divisions, such as Finance, HR, and other directorates
- Prepare expense reports, manage executive budgets, and reconcile corporate credit card statements
- Coordinate and plan events, such as staff meetings, conferences, and other special events
- Develop and maintain external and internal stakeholder relationships
- Coordination of scheduling for varied stakeholders, and appointments with clients
- Provided administrative support to other departments within the organisation, as needed special projects and other duties as assigned
- Experienced in SAP for credit card reconciliation and invoice processing
- Undertaken AIIMS Introduction Course, NSW SES Cyber Security Induction, SSKA Vehicle as a Node (VaaN), Flood Rescue Awareness, Bush Fire Awareness - NSW RFS, and NSW SES Induction
PROJECT AND CASE COORDINATOR (LEVEL 6/7)
University of Wollongong
11.2022 - 12.2023
- Project management and coordination and operational support
- Communication and marketing to students, stakeholders, and staff resulting in the outcome of awareness of campaigns, new legislation, and safety
- Referral and collaboration with support and faculty staff, and welfare support services
- Solutions-focused complaints management
- Managed, developed, and wrote content, and was site owner, for the entire suite of SARC web pages
- Field research and benchmarking
- Maintenance of databases and data input
- Reviewed and documented client records and documents for accuracy and completeness
- Tracked case progress using data analysis tools such as spreadsheets and databases
- Attended training related to case management techniques and practices
- Ensured confidentiality of all sensitive information associated with cases being managed in accordance with the Australian Privacy Act
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Updating of procedures, guidelines, and day to day operations at UOW
STUDENT SUPPORT ADVISER (LEVEL 6/7)
University of Wollongong
02.2022 - 11.2022
- Provided information and support for financial and legal matters
- Implemented strategies to align with organisational goals
- Solutions-focused complaints management
- Research and benchmarking projects
- Coordination of scheduling for varied stakeholders, and appointments with clients
- High-level project management from conception through to implementation
- Collaborated with staff to develop strategies to improve student performance
- Created and delivered presentations on various topics related to academic success
- Advocated for needs of the students with disabilities
- Referred and collaborated with faculty staff including Head of Students
- Managed, developed, and wrote content for, and was site owner, for the entire Student Support and Counselling suite of web pages
- Provided goal identification for long term study and financial stability
- Commenced strategic planning of COVID-19 response for support staff
- Monitored student attendance, grades, behaviour, and relevant data to identify potential concerns, which ultimately resulted in a lower attrition rate
- Monthly reporting duties, analysing data for patterns of behaviour and trends for student assistance
HOUSING SERVICES COORDINATOR (LEVEL 6/7)
University of Wollongong
12.2010 - 02.2022
- Managed implementation of housing advisory service that adheres to Quality Assurance and Customer Service principles on an ongoing basis
- Harnessed initiative and innovative practices to increase number of private accommodation available to students
- Managed and implemented discrete projects relating to housing, communications, customer service, marketing, including large-scale projects such as Service NSW Crisis Accommodation for International Students Scheme 2020-2021
- Implemented strategies to align with strategic organisational goals
- Drove communications plans to engage with students and internal staff via marketing collateral, advertising, social media, email, website and attendance at open days and events
- Managed, developed, and wrote content for, and was site owner, for the entire Accommodation Services Division website (including two externally hosted websites)
- Provided high level administrative support to Senior Managers, Residence Managers, and Director daily
- Managed complex cases for students who are homeless or experiencing serious or critical incidents/situations while maintaining confidentiality
- Partnered with key stakeholders to deliver high-level projects
- Developed comprehensive training courses for students, stakeholders, and staff
- Designed, promoted, and delivered frontline customer service training and induction program of new staff packages
- Provided solutions-focused complaints management for Accommodation Services Division
- Direct management of teams within multiple customer service centres, each with unique customers and stakeholders
- Provision of high levels of research and benchmarking projects (including using data capturing and management) to facilitate continuous improvement and a competitive edge compared to other universities
- Reached strategic goals in terms of enhancing student experience with accommodation-related offerings
- Drove service improvements across division, facilitated through stakeholder relationship management, engagement, and negotiation, process reengineering, working groups, business continuity, and project management
- Ensured consistency in process and service standards at frontline service points
- Recruited, led, coached and performance managed diverse service teams while increasing professional development opportunities
- Led division and teams in workplace health and safety (OHS), Chief Building Warden and Mental Health First Aid Officer
- Coordinated with multiple departments to ensure smooth operations; organised and efficient
CLINICAL ADMINISTRATIVE ASSISTANT (LEVEL 3/4)
School Of Nursing, Indigenous, University of Wollongong
02.2008 - 11.2010
- Delivered exceptional customer service to students and stakeholders, maintaining confidentiality and sensitivity while resolving issues and supporting faculty with ethics applications,
- Managed complex systems including CPCIS, internal placement systems, and the School's E-Learning platform, overseeing student nursing placements and recruitment events,
- Recruited, trained, and supervised staff, fostering professional relationships and providing administrative assistance to ensure compliance with relevant legislation and effective operation of the RIS system.
CLIENT SERVICE REPRESENTATIVE
University of Wollongong
01.2007 - 02.2008
- Provided excellent and timely customer service, addressing enquiries, and resolving complaints, improving service times by 30%,
- Efficiently managed extremely complex administrative tasks, ensuring accuracy, and meeting tight deadlines,
- Developed and maintained strong stakeholder relationships, documented processes, and navigated various computer applications during client interactions for consistent quality service delivery.
Education
Master of Diversity, Equity, And Inclusion - Human Resource Management
University of NSW
Sydney, NSW12.2025
Master of Management - Dist. WAM 85
University of Wollongong
Wollongong, NSW12.2016
Advanced Diploma of Fine Arts - Creative Arts
TAFE NSW
Wollongong, NSW11.2003
Skills
- Strategic Planning
- Innovation and Creativity
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Continuous Improvement
- Quality Assurance
- Project Management
Awards
- Vice-Chancellor's Award for Outstanding Service for Professional Services Staff, UOW, 2023
- Fran O'Brien Award, AACUHO, 04/01/12
- Elaine Knight Award, Faculty of Health and Behavioural Sciences, University of Wollongong, 12/01/08
Careerphilosophy
As an enthusiastic administrative professional with extensive experience and passion for supporting people, higher education, research, and communications, I thrive on challenging opportunities where I can utilise my diverse skill set to foster collaborative environments and drive innovative ideas. My strong organisational skills, attention to detail, and commitment ensure tasks are executed to the highest standard. My proficiency in communication, research, content creation and management, quality assurance, benchmarking, time management, and creative problem solving make me an excellent fit for any role, where I can contribute to driving innovation and achieving organisational goals.
Timeline
STAFF OFFICER (LEVEL 7/8)
NSW State Emergency Service (SES)
05.2024 - Current
ADMINISTRATIVE SUPPORT OFFICER (LEVEL 3/4)
NSW State Emergency Service (SES)
03.2024 - 05.2024
PROJECT AND CASE COORDINATOR (LEVEL 6/7)
University of Wollongong
11.2022 - 12.2023
STUDENT SUPPORT ADVISER (LEVEL 6/7)
University of Wollongong
02.2022 - 11.2022
HOUSING SERVICES COORDINATOR (LEVEL 6/7)
University of Wollongong
12.2010 - 02.2022
CLINICAL ADMINISTRATIVE ASSISTANT (LEVEL 3/4)
School Of Nursing, Indigenous, University of Wollongong
02.2008 - 11.2010
CLIENT SERVICE REPRESENTATIVE
University of Wollongong
01.2007 - 02.2008
Master of Diversity, Equity, And Inclusion - Human Resource Management
University of NSW
Master of Management - Dist. WAM 85
University of Wollongong
Advanced Diploma of Fine Arts - Creative Arts
TAFE NSW
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