Rebekah Roman
Silverdale ,NSW
Summary
Dynamic Warehouse Manager at TricorBraun with expertise in inventory management and staff supervision. Achieved significant improvements in operational efficiency through optimized warehouse layouts and effective team mentoring. Committed to employee safety and customer satisfaction, fostering a positive work culture while ensuring timely order fulfillment and accurate stock levels.
Diligent professional with robust background in managing warehouse operations and optimising supply chain efficiency. Successfully implemented inventory control systems, resulting in improved accuracy and reduced discrepancies. Demonstrated strong leadership and problem-solving skills. Driven Warehouse Manager with five-year history of promoting financial objective attainment through strategic personnel and materials management. Exceptional time management and safety standards in warehouse operations. Reputation for high standards and accuracy.
Overview
8
8
years of professional experience
Work History
Warehouse Manager
TricorBraun
01.2021 - Current
- Ensured accurate stock levels through systematic assessment procedures.
- Upheld OSHA safety standards in all warehouse operations.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Customer Service Representative
TricorBraun
Wetherill Park, NSW
06.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
St Clair High School
St Clair NSW 2759Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Hiring and training
- Problem-solving
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Staff management
- Warehouse layout optimization
Timeline
Warehouse Manager
TricorBraun
01.2021 - Current
Customer Service Representative
TricorBraun
06.2017 - 01.2021
St Clair High School