Rebekah Walker
Blacktown,NSW
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base, efficient in generating a warm and welcoming environment for staff, customers and clients as well as increasing revenue numbers. Strong Interpersonal communication skills, strategic planning strength and top conflict resolution strengths.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Membership Consultant
Bodyfit
10.2024 - Current
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Mentored new team members by sharing knowledge and experiences, contributing to a positive work environment conducive to growth and success.
- Conducted tours of facility to showcase features and answer questions.
- Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
- Enhanced member retention rates by providing personalized consultations and tailored membership plans.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.
- Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
- Actively engaged clients upon entrance with pleasant greeting.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prospected new sales leads from directories, referrals and partners.
Front of House Employee
Bodyfit
09.2023 - 10.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
Disability Support Worker
PIYC
01.2024 - 08.2024
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Education
Certificate III- FITNESS
AIPT
Brisbane, QLD07-2026
Bachelor of Social Sciences - Community Services
Jansen Newman Institute (JNI)-Torrens University
07-2023
High School Certificate - English Standard, General Maths, Society and Culture, Legal Studies, Modern History, Community and Family Studies
Cumberland High School
10-2015
Skills
- Sales proficiency
- Sales expertise
- Product and service sales
- Active member engagement
- Inventory management
- Relationships and rapport
- Interpersonal communication
- Reception management
- Customer relationship management
- Database management
- Reliability
- CRM software
- Attention to detail
- Prospect engagement
- Problem-solving abilities
- Member service and support
- Member recruitment
- Teamwork and collaboration
- Issue resolution
- Adaptability and flexibility
- Written and oral communication
- Effective communication
- Membership processing
- Verbal and written communication
- Active listening
- Analytical thinking
- Conflict resolution
- Objection handling
- Time management abilities
- Adaptability
- Workflow optimization
- Cross-selling strategies
- Emotional intelligence
- Money transfer systems
- Cold calling
- Goal-oriented mindset
- Upselling techniques
- Documentation skills
- Lead prospecting
Other Qualifications And Skills
- Computer related: include touch typing, word processing, spreadsheet, database programs and Internet.
- Class C (car) gold licence and car.
Qualifications And Education
- High School Certificate, Cumberland High School, 12/31/15, 63.15, English Standard, General Maths, Society and Culture, Legal Studies, Modern History, Community and Family Studies
- Bachelor of Social Sciences (Community Services), Jansen Newman Institute (JNI)-Torrens University, 01/01/18, 6.26
Certification
- First AID and CPR certification;
- NDIS worker screening check clearance ;
- NDIS worker orientation modules completed;
- Class (C) unrestricted drivers licence and car;
- Pet CPR and First AID certification.
Timeline
Membership Consultant
Bodyfit
10.2024 - Current
Disability Support Worker
PIYC
01.2024 - 08.2024
Front of House Employee
Bodyfit
09.2023 - 10.2024
Certificate III- FITNESS
AIPT
Bachelor of Social Sciences - Community Services
Jansen Newman Institute (JNI)-Torrens University
High School Certificate - English Standard, General Maths, Society and Culture, Legal Studies, Modern History, Community and Family Studies
Cumberland High School
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