REBEKKA BOICHESKA
Eastwood,NSW
Summary
Highly motivated and dedicated professional with 14+ years combined experience as a customer, service professional / assistant manager in retail, hospitality, and Legal environments. Demonstrates excellent written and verbal communication skills. Passionate and personable, with the ability to work independently and as part of a team. High personal integrity, and able to relate to and create, trust in all. Highly articulate, confident, and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance. Passionate about developing excellent, relationships with my clients/customers and achieving successful outcomes on their behalf. Excellent research, written and interpersonal communication highly driven sales skills and problem-solving, skills and pay meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Operations Manager
OPTIMOVE Removals
07.2022 - 12.2024
- Manage day to day operations including prioritising tasks for staff,
- Managing rosters
- Inbound and outbound bookings and sales
- Conflict resolution
- Teamwork
- Roster and shift management
- Recruitment
- Cash handling
- Compliance monitoring
Tester
4 Cyte Pathology
09.2020 - 07.2022
- Overview: Covid-19 testing, SRA and molecular science
- On site Covid-19 testing and reception management during the pandemic
- Laboratory work, SRA section doing data entry, bloods and specimens first point checks
- Covid-19 testing, SRA and molecular science
Visual Merchandiser
CROSSMARK
03.2020 - 09.2020
- Merchandising tasks include, 'speed to market' executions, point of sale placement, shelf management, pre-selling promotions and promotional compliance reporting
- Merchandising services which I worked for include major retailers Target, Big W, Kmart, Myer, David Jones, Coles, Woolworths, IGA, JB HiFi, Harvey Norman's, The Good Guys, Bunnings and many more
Cluster Manager
Save the Children
06.2019 - 03.2020
- Overview: Non for profit
- T all the volunteer staff across 2 stores Bankstown and Liverpool the new business campaign Save the Children had launched in the middle of 2020
- Familiarising staff with how the new business module needed to be run and put in place all the necessary key factors
- Non for profit
ATO Customer Service Level 4 Representative- Connect NSW
Datacom Connect Pty Ltd
10.2016 - 09.2017
- Top skilled and trained agent from Individuals, Business, Correspondence, Web-chat, Debt and Debt Early Intervention
- Demonstrate an elevated level of professionalism and strong customer service orientation
- Ensure all interactions, decisions and details are updated and recorded accurately
- Understanding of client needs and provide appropriate solutions to queries
- Work within a team environment by supporting team members and actively take part and contribute in team meetings
- Participate in training and development activities to help find and meet own learning and development needs
- Work to strict compliance always with the ability to work within a high-volume environment
- Answering incoming calls and responding to caller's queries effectively
- Respond to customer emails and web chat using resources available within the specified time limits
- Attention to adhere to Key Performance Indicators (KPI) set by Datacom
- Professionalism and strong negotiation skills and the ability to meet and exceed targets
Retail Sales Assistant
Discovery Group (Charlie Brown Australia)
01.2011 - 01.2013
- Responsibilities included sales, customer service and aid, managerial duties including visual marketing, and administrative duties
- This role required me to be involved in both the retail and administrative aspects of the business, including staff training, stock ordering, and liaising with top-level management
Junior Clerk
Elizabeth Street Chambers
01.2009 - 01.2012
- Attending to daily support and aid for a group of solicitors
- Assisting with legal research, court support and filing, administrative tasks, and telephone
- Practical experience and familiarity with all aspects of litigation, including legal research, litigation support, clerking, collating briefs, filing documents, and managing the legal practices of barristers
- This role involves a high degree of responsibility, independence and confidence
Sales Representative
Bakers Delight
01.2010 - 01.2011
- Overview: Macquarie Centre
- Sales Manager (2010- 2011)
- Key responsibilities include Learning how to handle cash responsibly and correctly, familiarising myself with the work that needed to be complete, developing relationships with customers, learning the new promotion product every six weeks and mastering its attributes and becoming a manager in charge when needed
- Key achievements: Promoted to full time managerial role, winning the Upselling competition every month and developing a great relationship with my co-workers
- Manage all sales related aspects for all weekend staff, review pricing and service levels, identify new sales and marketing opportunities, learning new products and marketing them to perfection
Education
Bachelor of Arts - Law
Macquarie University
North Ryde01.2013
Certificate IV and V - Hospitality Management
01.2008
Higher School Certificate -
Riverside Girls High School
Gladesville01.2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Policies and procedures implementation
- Staff development
- Customer relationship management
- MS office
- Client relationships
- Workflow optimization
- Strategic planning
- Health and safety compliance
- Superb time management skills
- Onboarding and orientation
Accomplishments
- Ambassador for Cystic Fibrosis Australia and Diabetes Australia
- Completed gold medallion in surf lifesaving
Hobbies and Interests
- Competitive Tennis
- Reading
- Strong interest in naturopathy and psychology
References
Layla Ali: 0413 483 868
Emily Jackson: 0405 131 686
Timeline
Operations Manager
OPTIMOVE Removals
07.2022 - 12.2024
Tester
4 Cyte Pathology
09.2020 - 07.2022
Visual Merchandiser
CROSSMARK
03.2020 - 09.2020
Cluster Manager
Save the Children
06.2019 - 03.2020
ATO Customer Service Level 4 Representative- Connect NSW
Datacom Connect Pty Ltd
10.2016 - 09.2017
Retail Sales Assistant
Discovery Group (Charlie Brown Australia)
01.2011 - 01.2013
Sales Representative
Bakers Delight
01.2010 - 01.2011
Junior Clerk
Elizabeth Street Chambers
01.2009 - 01.2012
Bachelor of Arts - Law
Macquarie University
Certificate IV and V - Hospitality Management
Higher School Certificate -
Riverside Girls High School
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