Rebekka Mitchell
Ellenbrook,WA
Summary
A driven Breastfeeding Counsellor with a proven track record at the Australian Breastfeeding Association as Regional Representative mentoring and helping colleagues. As a peer support worker I have enhanced breastfeeding success rates and client satisfaction through lactation instruction and empathetic support both in person and over the nationwide helpline. Skilled in public speaking and employing evidence-based practices, I've significantly contributed to local community health education and personalized care.
Overview
4
4
years of professional experience
Work History
Breastfeeding Counsellor
Australian Breastfeeding Association
09.2020 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Used culturally-sensitive interventions tailored to each client''s background and experiences.
- Adapted counseling techniques to best suit individual needs of each client.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Engaged clients in conversation to determine feelings and apprehensions.
- Promoted available resources and connected individuals with services.
- Gave public talks on importance of health education and specifically breastfeeding infomation.
- Educated healthcare providers and community workers on ideal breastfeeding practices for clients.
- Conducted group classes on breastfeeding techniques and benefits, leading to a more informed patient population.
- Assessed needs of new mothers and advised mothers about child care topics.
- Enhanced patient satisfaction by creating a welcoming and supportive environment for breastfeeding consultations.
- Demonstrated how to express milk and store it in bottles for later feeds.
- Promoted breastfeeding awareness through community outreach events, increasing public understanding of the benefits for both mother and infant.
- Utilized evidence-based practices to develop personalized care plans for each mother-infant dyad, promoting optimal health outcomes.
- Increased breastfeeding success rates through one-on-one consultations, addressing individual concerns and challenges.
- Maintained professional growth by attending conferences and workshops focused on current trends in lactation care practices.
Delivery Driver
Flower Scentral
Ellenbrook
02.2023 - Current
- Delivered flowers to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Provided customers with care directions for flower arrangements.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
Education
Bachelor of Health Sciences - Integrated Human Health
Massey University
Palmerston North, New Zealand03.2024
Certificate IV - Breastfeeding Education
Australian Breastfeeding Association
Melbourne, VIC09.2020
La Trobe University
Melbourne, VIC06.2024
Curtin University
Perth, WA06.2024
Lactation Specific Education
Australasian Lactation Courses
08.2024
Skills
- Public speaking ability
- Breastfeeding support
- Infant Nutrition
- Confidentiality Practices
- Newborn care
- Breastfeeding Challenges
- Breastfeeding Positions
- Breast Pump Assistance
- Breastfeeding education
- Lactation instruction
- Expressing Milk Techniques
- Research methodology understanding
Additional Information
Currently gaining clinical hours for the IBCLC qualification working with Sharon Perrella at Western Obstetrics.
References:
Sharon Perrella 0410056779
IBCLC Western Obstetrics
Julia Moore 0400763807
Australian Breastfeeding Association
Timeline
Delivery Driver
Flower Scentral
02.2023 - Current
Breastfeeding Counsellor
Australian Breastfeeding Association
09.2020 - Current
Bachelor of Health Sciences - Integrated Human Health
Massey University
Certificate IV - Breastfeeding Education
Australian Breastfeeding Association
La Trobe University
Curtin University
Lactation Specific Education
Australasian Lactation Courses