Rebekkah Paulsen
Hilbert,WA
Summary
A customer and client-focused professional with 19 years of experience, seeking to expand my skill set and tackle new challenges. Possessing certifications in RSA, Approved Managers, First Aid, CPR, NDIS workers screening, WWCC, Manual Handling, and Fire Warden, I am dedicated to providing outstanding service and excelling in high-pressure situations. I am now seeking opportunities to apply my expertise and make valuable contributions to a thriving organization.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Hannah’s House
10.2024 - Current
- Company Overview: Disability Care.
- Administration, transcription, document management, overseeing daily operations, managing and training staff, client intake, restrictive practice implementation and reporting, approving timesheets, scheduling, auditing of client files, ensuring compliance with NDIS regulations, and providing exceptional customer service.
- Also responsible for analyzing financial data and utilizing an NDIS plan, Home Care Packages, CAHS, or Carers WA Purchase Order in the best possible way to help with capacity building, identifying trends, and developing strategies to improve the company's performance.
- Ensured quality care and daily living support for clients with disabilities or couples' medical needs.
Home and Community Coordinator
Assign
02.2024 - 10.2024
- Company Overview: Disability care
- Creating individualized care plans, building rosters to suit clients' needs, client intake, and holding MDT meetings with stakeholders to ensure comprehensive care, among other duties listed in the current job role.
Service Facilitator
District 360 Supports
03.2021 - 02.2024
- Company Overview: Disability care
- Creating individualized care plans, building rosters to suit clients' needs, client intake, and holding MDT meetings with stakeholders to ensure comprehensive care, among other duties listed in the current job role.
Kitchen Attendant
Big Dons, Archies Hot Chicken
01.2017 - 12.2022
- Company Overview: Hospitality
- Hospitality
Shift Supervisor / Approved Manager
Bad Love Burger Co
01.2017 - 12.2022
- Company Overview: Previously known as smash BBQ or smash burger BBQ, Hospitality/restaurant
- Previously known as smash BBQ or smash burger BBQ, Hospitality/restaurant
Skills
- Active Listening
- Communication
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
Roles And Responsibilities
- Administration
- Transcription
- Document management
- Quality/stock control
- Stock rotation
- Visual merchandising
- Overseeing daily operations
- Managing and training staff
- Client intake
- Restrictive practice implementation and reporting
- Approving timesheets
- Scheduling
- Monthly auditing of Hazard and First Aid
- Ensuring compliance with NDIS regulations
- Providing exceptional customer service
- Analyzing financial data
- Utilizing an NDIS plan, HCP, CAHS or Carers WA PO in the best possible way to help with capacity building
- Identifying trends
- Developing strategies to improve the company's performance
Timeline
Service Coordinator
Hannah’s House
10.2024 - Current
Home and Community Coordinator
Assign
02.2024 - 10.2024
Service Facilitator
District 360 Supports
03.2021 - 02.2024
Kitchen Attendant
Big Dons, Archies Hot Chicken
01.2017 - 12.2022
Shift Supervisor / Approved Manager
Bad Love Burger Co
01.2017 - 12.2022
Similar Profiles
Hannah DoyleHannah Doyle
Manager/Operator at Hannah’s HouseManager/Operator at Hannah’s House
Phuntsho NamgayPhuntsho Namgay
Support Worker at Hannah’s houseSupport Worker at Hannah’s house
Sana KhanSana Khan
Office Administrator at Hannah’s PiesOffice Administrator at Hannah’s Pies
Bonnie DumbreckBonnie Dumbreck
Volunteer at M&M CABINETSVolunteer at M&M CABINETS
Stephanie SmalesStephanie Smales
Acting Team Leader at APM CommunitiesActing Team Leader at APM Communities