Rechelle DeLeon Reate
Drouin,Australia
Summary
Recent graduate with foundational knowledge in Kitchen Management, Commercial Cookery and Diploma of Hospitality Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
5
5
Certification
Work History
Customer Service Representative
Concentrix
Quezon City, Philippines
10.2022 - 12.2023
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- Sales roles such as helping customers understand the product and answering questions about their reservations.
- Handles Hotel Planner account.
Sales Agent 2
St Peter Group of Companies
La Loma, Philippines
09.2017 - 12.2022
- Meeting with clients to offer affordable traditional Memorial Life Plans to all segments of society.
- Review and update clients’ accounts and ensure that accounts are updated.
- Schedule and plan collections for the month and ensure to accomplish 100% target collection of all accounts.
- Recruiting sub-agents that will help in the sales of Life Plans.
- Participate in all manning activities as part of the recruitment process.
- Assist clients by providing professional and traditional memorial services.
Customer Service Representative
TTEC Motif Cainta
Cainta, Philippines
05.2022 - 09.2022
- Answering incoming calls, outbound calls and sending emails to help customers the quickest way possible in solving their problem to provide excellent customer experience.
- Handles E-Bay Account
Admin Supervisor
JFR Trucking Services
Kawit, Philippines
07.2021 - 05.2022
- Responsible for the direct supervision and coordination of activities of clerical and administrative support staff.
- Perform duties such as maintaining the general ledger, reviewing financial statements, preparing reports, assisting with audits and budgeting processes and reconciling accounts.
- Receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems and dispatching appropriate team members.
Online Food Delivery
Makkiko / KYUSYU Variety Store
Quezon City / Toclong Dasmarinas, Philippines
03.2020 - 05.2022
- Order taking, marketing, preparation of food and delivery.
Customer Service Representative
Concentrix
Quezon City, Philippines
02.2020 - 07.2021
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- Sales roles such as helping customers understand the product and answering questions about their reservations.
- Handles T-Mobile and Sprint Account
Inbound Sales Agent
Afni Philippines
Quezon, Philippines
11.2019 - 01.2020
- Providing a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners in the car, at home and on the go.
- Handling different kinds of sales scenarios and ultimately closing sales opportunities.
- Handles Sirius XM Radio Account
Fraud Analyst (Customer Protection Associate)
Remitly Inc.
Pasig City, Philippines
11.2017 - 04.2018
- Monitors real-time queues and identify high risk transactions within the business portfolio.
- Observes customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
- Reports identified fraudulent transactions to the leadership team.
- Resolves queued transactions within the service level agreements to reduce potential customer dissatisfaction and revenue losses.
- Recommends anti-fraud processes for changing transaction patterns and trends.
- Identify suspicious activity and unusual patterns that could result in fraud, which includes AML and activities reported by other staff members.
- Contact customers and banking institutions to verify legitimate transactions and payment information.
- Documents all interaction and findings in Desk.com and CRM.
- Takes inbound and outbound calls requesting customers for additional documents for KYC, compliance, and/or to mitigate risk behavior.
Dispute Resolution Analyst/Chargeback Analyst/Re-presentment Analyst
Genpact LLC Services Philippines
Alabang, Philippines
06.2010 - 10.2017
- Processing and resolving customer claims and inquiries related to Fraud and Non-Fraud transactions.
- Responsible for observing various customers’ accounts and tracing any suspicious transactions to determine if there is improper activity or if there is risk to the company and its customer.
- Analyze card members and merchant commentary/documentation and will take a decision to debit the merchant or the card member followed by a communication as to why the decision was taken and sent to both parties.
- Utilize advanced and recent knowledge of bankcard processes and procedures specific to Fraud Investigation and Recovery to ensure compliance with Regulations and procedures such as Reg-E, red flags and association are used.
- Evaluating disputes taking place when a merchant requires chargeback such as checking documentation, deciding if chargebacks are valid and finding ways to reduce the degree of chargeback errors.
- Identifying potential risk before they become liabilities and create innovative strategies to protect the business.
- Processing and resolving merchant chargeback dispute/Re-presentment case by evaluating documents and any other information provided by the merchant whether the transaction was approved and completed properly to determine if there is a need to reverse the chargeback.
Customer Service Professional
Sitel Customer Care Philippines
Pasig City, Philippines
07.2005 - 06.2010
- Present, promote and sell products/services using solid arguments to existing customers.
- Perform cost-benefit and needs analysis of existing customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Listening and handling objections effectively.
Telesales Representative
TeleCenter Incorporated
Ermita, Philippines
04.2005 - 06.2005
- Sell services by making outbound customer calls.
- Helped customers solve problems by changing their service.
- Entered all customer information into the company database always keeping confidentiality in mind.
Credit & Collection Staff
ER Martinez Financing Corporation
Cubao, Philippines
11.2002 - 08.2004
- Review and update customers’ ledger accounts, credit and loan files.
- Preparing schedule for the target collection monthly and ensuring 100% completion.
- Identify bad debts accounts and create strategies to ensure funds recovery.
- Meet with applicants to obtain information for loan application and to answer questions about the process and other queries like refund, outstanding balance and payment history.
- Assisted loan officer with reviewing loan documents and accounts history and checking any inaccuracies before submitting loan application for processing.
- Perform other duties as assigned.
Education
Diploma - Hospitality
Australian Sovereign College
Melbourne, Victoria, Australia01.2026
Certificate IV - Kitchen Management
Australian Sovereign College
Melbourne, Victoria, Australia05.2025
Bachelor of Science - Business Administration - Major in Management
Philippine School of Business Administration
Quezon City, Philippines10.2002
Skills
Food handling
Order prioritization
Sanitation
Food presentation
Recipe-based cooking
Dish preparation
Food safety oversight
Kitchen organization
Hospitality and service industry background
Multitasking and organization
Quality assurance and control
Hospitality service expertise
Customer service
Positive and professional
Team collaboration
Attention to detail
Time management
Kitchen sanitation management
Call center experience
Adaptability and flexibility
High-energy attitude
Customer relations
Decision-making
Certification
• Cook, Warragul Country Club, 41 Sutton Street, Warragul, Victoria, Australia, 03/24/05, 05/18/25.
• Cook, Warragul Plaza Cafe, Shop 18, Cinema Arcade, Warragul, Victoria, 3820, Australia, 03/24/05, 05/18/25.
• Barista Basics Mark II – Coffee Art and Presentation Techniques, Barista Basics Coffee Academy, 55 Swanston Street, Melbourne, Victoria, 3000, Australia, 03/21/24.
• Basic Food and Beverage Service, William Angliss Institute, 555 La Trobe Street, Melbourne, Victoria, 3000, Australia, 06/04/24.
• Provide Responsible Service of Alcohol – RSA (SITHFAB021), Short Courses Australia, 350 Collins Street, Melbourne, Victoria, 3000, Australia, 06/28/24.
• Certificate of Participation – Event Management, Philippine Consulate General Melbourne, 257 Collins Street, Melbourne, Victoria, 3000, Australia, 04/13/24.
• Certificate of Participation – Public Speaking, Philippine Consulate General Melbourne, 257 Collins Street, Melbourne, Victoria, 3000, Australia, 04/20/24.
• Cook, Warragul Plaza Cafe, Shop 18, Cinema Arcade, Warragul, Victoria, 3820, Australia, 03/24/05, 05/18/25.
• Barista Basics Mark II – Coffee Art and Presentation Techniques, Barista Basics Coffee Academy, 55 Swanston Street, Melbourne, Victoria, 3000, Australia, 03/21/24.
• Basic Food and Beverage Service, William Angliss Institute, 555 La Trobe Street, Melbourne, Victoria, 3000, Australia, 06/04/24.
• Provide Responsible Service of Alcohol – RSA (SITHFAB021), Short Courses Australia, 350 Collins Street, Melbourne, Victoria, 3000, Australia, 06/28/24.
• Certificate of Participation – Event Management, Philippine Consulate General Melbourne, 257 Collins Street, Melbourne, Victoria, 3000, Australia, 04/13/24.
• Certificate of Participation – Public Speaking, Philippine Consulate General Melbourne, 257 Collins Street, Melbourne, Victoria, 3000, Australia, 04/20/24.
References
Available upon Request
Timeline
Customer Service Representative
Concentrix
10.2022 - 12.2023
Customer Service Representative
TTEC Motif Cainta
05.2022 - 09.2022
Admin Supervisor
JFR Trucking Services
07.2021 - 05.2022
Online Food Delivery
Makkiko / KYUSYU Variety Store
03.2020 - 05.2022
Customer Service Representative
Concentrix
02.2020 - 07.2021
Inbound Sales Agent
Afni Philippines
11.2019 - 01.2020
Fraud Analyst (Customer Protection Associate)
Remitly Inc.
11.2017 - 04.2018
Sales Agent 2
St Peter Group of Companies
09.2017 - 12.2022
Dispute Resolution Analyst/Chargeback Analyst/Re-presentment Analyst
Genpact LLC Services Philippines
06.2010 - 10.2017
Customer Service Professional
Sitel Customer Care Philippines
07.2005 - 06.2010
Telesales Representative
TeleCenter Incorporated
04.2005 - 06.2005
Credit & Collection Staff
ER Martinez Financing Corporation
11.2002 - 08.2004
Diploma - Hospitality
Australian Sovereign College
Certificate IV - Kitchen Management
Australian Sovereign College
Bachelor of Science - Business Administration - Major in Management
Philippine School of Business Administration