Red Dorji
Box Hill,VIC
Summary
Dedicated and results-driven professional with a proven track record in in hospitality, retail, and marketing. Offering three years of experience and a diverse skill set . Known for delivering exceptional customer service, fostering positive relationships, and consistently achieving targets. Collaborative team player with excellent communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
The Commons Collective
04.2022 - Current
- Responsible for providing exceptional customer service to all guests and ensuring their satisfaction while working in very fast-paced environment, collaborating with other team members to deliver seamless and enjoyable experience for visitors.
- Responsibilities include: Greeting and Welcoming Guests, Taking Reservations, Providing Menus and Taking Orders, Bar Tending, Section waiting, Serving Food and Beverages, Hosting, Processing Payments, Handling Guest Inquiries and Complaints, Maintaining Cleanliness and Appearance, Setting up venue for events, Collaborating with Team.
Customer service
UNIQLO, UNIQLO Chadstone Shopping Centre
04.2022 - Current
- Responsible for providing exceptional customer service and creating positive shopping experience for customers while working in fast-paced and dynamic retail environment, collaborating with team members to meet daily sales goals and uphold brand image.
- Key responsibilities include: Customer Service, Product Knowledge, Sales and Up-selling, Stock Management, Cash Handling, Store Operations, Fitting Room Assistance, Teamwork and Collaboration, Customer Feedback
HEAD INTERN
Chhundu Training Institute
07.2021 - 01.2022
- Called over 100 clients daily who showed interest in taking English proficiency test to study abroad
- Sold training classes over phone call as well as seats for TOEFL exams.
- Payment being commission based (nu500 per client who took classes)
- Created new marketing strategies to build interest in clients to buy classes from CTI rather than other competing institutes
- Collaborated hand in hand with Educational consultants to provide correct information to clients
- Led team of 6 interns, designating, mentoring, and team work
MANAGER
The Secret Garden
08.2020 - 01.2022
- Customised bespoke events with up to 100 people at a time (birthdays, weddings, family gatherings, parties)
- Organised food, decorations, and seating for all events held up till December 2021
- Bar tending waitressing as well as cooking skills
- Head of Social Media to date.
STAFF
Zeus for Stray Dogs
04.2020 - 04.2021
- Zeus for Stray Dogs is non-profit organization that started to feed stray dogs of Thimphu everyday
- Responsibilities include recruiting as well as mentoring volunteers and spreading awareness about organisation's goals to feed stray dogs and why it is important to control stray population.
- Led fundraisers for organisation in order to buy supplies to feed and treat stray dogs all over Thimphu, Bhutan.
- total of 500 dogs are fed everyday with current funds
- Collaborated with 5 different organisations in order to advertise and raise more funds by targeting larger audience as organisation is non profit NGO.
INTERN, GLOBAL REACH
07.2020 - 11.2020
- Edited around 3 SOPs (statement Of Purpose) daily for students whom apply to universities in Australia and Canada making sure guidelines were met for higher chance of acceptance
- Managed client's applications and confirmed interest as well as followed up on applications with all information needed to apply to different universities around Australia with different universities needing similar, yet slightly different set of information in order to apply.
- Focused on 3 different types of applications including Australian, Canadian and American university formats
- Cooperated with team of education counsellors in order to provide accurate assistance to 50-60 calls made in one day
Education
Bachelor of Environmental Science - Environmental Management
DEAKIN UNIVERSITY
02.2024
American High School Diploma -
WOODSTOCK SCHOOL
India06.2019
Skills
- Excellent interpersonal and communication skills I am able to speak three different languages part from english (Hindi, Nepali, Dzongkha)
- Ability to work in fast-paced, high-pressure environment
- Strong customer service orientation and genuine desire to assist customers, friendly and approachable demeanor
- Basic math skills for handling cash transactions and calculating bills
- Ability to handle and resolve customer complaints or issues professionally
- Knowledgeable in different Sales Techniques
- Knowledge of different types of technology
- Knowledge of food and beverage menus, ingredients, and preparation methods (specific to establishment)
- Knowledge and passion for fashion and trends
- Loss prevention
- Attention to detail
- Team work
Timeline
Front of House Team Member
The Commons Collective
04.2022 - Current
Customer service
UNIQLO, UNIQLO Chadstone Shopping Centre
04.2022 - Current
HEAD INTERN
Chhundu Training Institute
07.2021 - 01.2022
MANAGER
The Secret Garden
08.2020 - 01.2022
INTERN, GLOBAL REACH
07.2020 - 11.2020
STAFF
Zeus for Stray Dogs
04.2020 - 04.2021
Bachelor of Environmental Science - Environmental Management
DEAKIN UNIVERSITY
American High School Diploma -
WOODSTOCK SCHOOL
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