Summary
Overview
Work History
Education
Skills
Timeline
Generic

Redhima Gampa

Tarneit,VIC

Summary

Dedicated and experienced Help Desk Specialist with 4 years of proven expertise in providing exceptional technical support and customer service. Seeking to contribute my skills and knowledge to a dynamic team to ensure end-user satisfaction and streamline IT operations.

Overview

6
6
years of professional experience

Work History

Administrative Officer

Switch To Green
03.2022 - 08.2023
  • Efficiently oversaw daily office operations, ensuring smooth scheduling, meeting coordination, and supplies maintenance.
  • Provided responsive customer service, addressing inquiries, complaints, and support needs through email and phone.
  • Maintained accurate customer and energy-saving data in company databases
  • Managed precise billing and timely payment collection for clients.
  • Produced valuable reports on energy savings and emissions reductions, aiding in progress tracking.
  • Managed office supplies, equipment, and technology procurement, optimizing efficiency.
  • Supported budgeting and financial record-keeping for financial stability.

IT Help Desk

PeopleFrame IT (P) Ltd
02.2017 - 12.2021
  • Responded to and resolved technical issues, inquiries, and service requests from end-users, both in person and via phone, email, and remote desktop tools.
  • Provided timely and effective technical support for hardware and software problems, including troubleshooting, diagnostics, and resolution.
  • Assisted in the installation, configuration, and maintenance of software applications, operating systems, and peripherals.
  • Collaborated with cross-functional teams to escalate and prioritize complex technical issues and follow through until resolution.
  • Maintained accurate records of service requests, problem resolutions, and end-user interactions using a help desk ticketing system.
  • Conducted training sessions for end-users to enhance their technical skills and knowledge.
  • Managed and maintained user accounts, passwords, and security permissions.
  • Regularly updated and documented IT processes and knowledge base articles for internal and external use.
  • Contributed to continuous improvement efforts by suggesting process enhancements and technology upgrades.

Education

Masters in Information Technology -

Central Queensland University
Melbourne, VIC
10.2023

Bachelor of Science - Computer Science

JNTUH
Hyderabad, India
07.2016

Skills

  • Technical Troubleshooting
  • Customer Service
  • Hardware and Software Support
  • Remote Desktop Tools
  • Knowledge Base Development
  • ITIL Framework
  • Active Directory
  • Communication
  • Time Management

Timeline

Administrative Officer

Switch To Green
03.2022 - 08.2023

IT Help Desk

PeopleFrame IT (P) Ltd
02.2017 - 12.2021

Masters in Information Technology -

Central Queensland University

Bachelor of Science - Computer Science

JNTUH

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Redhima Gampa