Reearne Penn
Cattai ,NSW
Summary
With over 20 years of experience in sales and customer service roles, I excel in creating value and fostering trust. My dedication to understanding and fulfilling customer needs has been the cornerstone of my success in every role I undertake. My passion lies in not only achieving sales targets but also ensuring customer satisfaction. Known for my creativity and professional presentation, I build strong client relationships and consistently deliver exceptional results.
Overview
25
25
years of professional experience
Work History
Online Sales Executive
Purfit Covers
Cattai NSW 2756
03.2012 - Current
- Increased sales and customer satisfaction through personalised service.
- Helped customers complete purchases and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Administrative general duty’s.
- Strong product knowledge to recommend products base on the customers needs.
- Processed daily orders through multi-carrier manifest system.
Casual Retail Worker
Harry and Co Homeware
Galston, NSW
04.2018 - 11.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Custom made furniture sales inquiry's
- Following up on production times and communicating with customers on order process.
Banking Customer Service Representative
Westpac Banking Corporation, WBC
North Sydney
11.2008 - 12.2011
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Reached out, generated appointments and built new relationships to grow business.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Trained new hires on customer service policies and procedures.
Off-Plan Property Sales
Marina D’or
London, United Kingdom
11.2007 - 08.2008
- Planned and directed off-site promotional events to attract guests to property.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Real Estate Agent
Century 21
Burleigh Heads, QLD
03.2003 - 07.2007
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Retail Sales Associate
Myer
Broadbeach, QLD
12.1999 - 01.2003
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
RG146 - Finance
Pinnacle Financial Services Academy
Sydney, NSW2008
Year 12 -
Emmanuel College
Carrara, QLD1999
Skills
- Cross-selling products and services
- Customer Engagement
- Networking
- Complaint Handling
- Customer Relationship Building
- Up-selling
- Customer care
Accomplishments
- 95% sale success rate when speaking to customers via phone and email at Purfit Covers.
- Century 21 Group award winning salesperson silver award for gross closed commission in a quarter
- Exceeded quarter KPI at Westpac with one quarter at over 200%
Reference
Supplied at request.
Timeline
Casual Retail Worker
Harry and Co Homeware
04.2018 - 11.2019
Online Sales Executive
Purfit Covers
03.2012 - Current
Banking Customer Service Representative
Westpac Banking Corporation, WBC
11.2008 - 12.2011
Off-Plan Property Sales
Marina D’or
11.2007 - 08.2008
Real Estate Agent
Century 21
03.2003 - 07.2007
Retail Sales Associate
Myer
12.1999 - 01.2003
RG146 - Finance
Pinnacle Financial Services Academy
Year 12 -
Emmanuel College