Reece Gilbert
Pimpama,QLD
Summary
Resourceful Executive Assistant Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and time management skills to achieve organizational objectives. Committed to leveraging these abilities to facilitate smooth operations and support executive decision-making.
Overview
19
19
years of professional experience
Work History
Executive Assistant Manager
Peppers Soul
Surfers Paradise, QLD
07.2022 - Current
- Licensee for property
- Second in charge with over 150 active team members
- Leading HYDE Paradiso to become active post Covid with activations, major events and overall improved service offering. Quarterly activations, wine dinners etc
- Reinstate Poolbar, Minibar & In-room dining
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted in developing strategies for improving customer service standards across departments.
- 2024 actively involved hands on approach in Rooms Division
- Proficient in complaint resolution
- Acting GM when Area GM absent. Relief temporary GM for several Mantra properties.
Food & Beverage Operations Manager
Emporium Hotel – South Bank
06.2021 - 07.2022
- Manage and oversee all five food and beverage outlets, $200K-$450K per week, $14-16 million annual F&B revenue.
- Varied F&B offerings include Belle Epoque (French Patisserie), Piano Bar (Jazz/Whiskey/Wine Bar & Lounge), Conference & Events, In-Suite Dining, Signature (1 chef hat / 3 glass restaurant) fine dining, and Terrace Rooftop Bar & Dining including Poolside operations.
- Responsibilities include managing beverage cost and payroll roster forecasting, leading recruitment and human resources agenda for employee development and management, resolving all complaints and guest dissatisfaction, rolling out new F&B activations and special events, running food & beverage training sessions for all F&B Attendants, and managing over 150 staff in the department (Front of House). The company paid for my Certificate II in Wines and I assisted with the newly set up F&B outlet - 'The Reserve Cellar'.
Events & Minor Outlets Manager
QT Gold Coast
11.2018 - 06.2021
- Manage and oversee all operations of Conference & Events, In-Room Dining & Mini-Bar. Manage beverage cost and payroll roster forecasting.
- Completed 'Certificate IV in Leadership & Management' (Feb 2019 - Oct 2019), sponsored by QT Gold Coast.
- After 3 months of employment, won 'Business Development Award' for 2018.
- Created initiatives in various areas - Project Champions, C&E Masterclass training, IRD -upselling Initiatives & Mini-bar productivity improvement & wastage control.
- Run food & beverage training sessions for all F&B Attendants.
- Monthly C&E revenue varies between $300k to $600k per month. Manage over 30 staff in the department. Company paid for my Approved Liquor Managers Licence (RMLV). Install new F&B point of sale 'Infrasys'.
Food Truck Business Owner (Partnership)
Garlic & Spice
12.2017 - 12.2020
- Manage and overview all operations catering for Garlic & Spice Booking all events and managing private catering events Member of the ‘Gold Coast Food Trucks’ committee
Food & Beverage Outlets Manager
Palazzo Versace Gold Coast
03.2018 - 07.2018
- Manage and oversee all operations of conferences and events, as well as poolside operations.
- Manage beverage cost and payroll roster forecasting. Attend food & beverage and financial meetings.
- Run food & beverage training sessions for all F&B attendants. Conduct staff training using a personal checklist that incorporates 5-star hotel values and work standards.
- Use the Opera System. Serve as the key contact for large C&E groups, exhibiting excellent customer relations.
Conference & Events Operations Manager
Sofitel Luxury Hotels
Gold Coast Broadbeach
08.2017 - 02.2018
- Manage and oversee all operations of conferences and events.
- Manage beverage cost and payroll roster forecasting. Attend food & beverage and financial meetings.
- Relocate and run main restaurant in Grand Ballroom during refurbishment. Provide staff training using personal checklist incorporating 5-star hotel values and work standards.
- Proficient use of Opera PMS System
- Be the key contact for large C&E groups, exhibiting excellent customer relations.
Mini Bar, In Room-Dining, Poolside & Bistro On3 Restaurant Manager
Sofitel Luxury Hotels
Gold Coast Broadbeach
06.2016 - 08.2017
- Manage and oversee all operations of multiple outlets. Winner of 'Best Restaurant' in Hotel QLD/NT and runner up in Australia – Restaurant & Catering Awards. 2nd Place in Golden Plate state competition.
- Managing a total of 25 ambassadors. Training sessions and 1 on 1 with ambassadors creating 'Brand Essentials' in our culture. Use of the Opera System.
- High complex operations – Breakfast, Lunch, and Dinner. Vigorous wage forecasting and group forecasting.
- Creating new beverage promotions within the premise and creating staff incentive programs. Increased revenues and profits for outlets and implemented savings initiatives.
Conference & Events Operations Manager
Sofitel Luxury Hotels
Gold Coast Broadbeach
06.2015 - 06.2016
- Manage and oversee all operations of conferences and events.
- Manage beverage cost and payroll roster forecasting. Attend food & beverage and financial meetings.
- Appointed Workplace Health and Safety Officer. Staff training using personal checklist incorporating 5-star hotel values and work standards.
- Proficient use of the Opera System. Key contact for large C&E groups, exhibiting excellent customer relations.
Conference & Events Assistant Operations Manager
Sofitel Luxury Hotels
Gold Coast Broadbeach
04.2014 - 06.2015
- 2IC in operations. Managing beverage cost and payroll roster forecasting. Attending food & beverage and financial meetings.
- Proactively engaged with 'Sofitel Wheel' Initiatives.
- Appointed Workplace Health and Safety Officer. Staff training using personal checklist incorporating 5-star hotel values and work standards.
- Proficient use of the Opera System. Key contact for large C&E groups, exhibiting excellent customer relations.
Conference & Events Operations Supervisor
Sofitel Luxury Hotels
Gold Coast Broadbeach
08.2013 - 03.2014
- Manage and oversee all operations of conferences and events. Supervise all major events.
- Attend food & beverage and financial meetings. Appointed Workplace Health and Safety Officer.
- Staff training using personal checklist incorporating 5-star hotel values and work standards. Use of the Opera System. Key contact for large C&E groups, exhibiting excellent customer relations.
Restaurant & Events Manager
Lauxes on the Park Champagne Bar & Fine Dining Restaurant
Gold Coast Broadbeach
02.2013 - 08.2013
- Manage all operations of a fine dining restaurant.
- Staff training and staff rostering. Stocktake and ordering goods.
- Financial control and monitoring. Organize event bookings with clientele, including weddings, engagements, cocktail parties, and dinners.
Events Supervisor
Gold Coast Convention & Exhibition Centre
Gold Coast Broadbeach
10.2005 - 12.2008
- Supervise staff and assist in running events Assist in operations of conferences, events, concerts, dinners and cocktail parties with pax ranging from 10 to 4000
- Completed Certificate III in Hospitality Operations Received Employee of the Month twice out of 300 plus employees
Education
Graduate Certificate - Business Management
Swinburne University
01-2017
References
Supplied on request
Timeline
Executive Assistant Manager
Peppers Soul
07.2022 - Current
Food & Beverage Operations Manager
Emporium Hotel – South Bank
06.2021 - 07.2022
Events & Minor Outlets Manager
QT Gold Coast
11.2018 - 06.2021
Food & Beverage Outlets Manager
Palazzo Versace Gold Coast
03.2018 - 07.2018
Food Truck Business Owner (Partnership)
Garlic & Spice
12.2017 - 12.2020
Conference & Events Operations Manager
Sofitel Luxury Hotels
08.2017 - 02.2018
Mini Bar, In Room-Dining, Poolside & Bistro On3 Restaurant Manager
Sofitel Luxury Hotels
06.2016 - 08.2017
Conference & Events Operations Manager
Sofitel Luxury Hotels
06.2015 - 06.2016
Conference & Events Assistant Operations Manager
Sofitel Luxury Hotels
04.2014 - 06.2015
Conference & Events Operations Supervisor
Sofitel Luxury Hotels
08.2013 - 03.2014
Restaurant & Events Manager
Lauxes on the Park Champagne Bar & Fine Dining Restaurant
02.2013 - 08.2013
Events Supervisor
Gold Coast Convention & Exhibition Centre
10.2005 - 12.2008
Graduate Certificate - Business Management
Swinburne University
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