Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Reece Hong

20 Chisholm Street, Wolli Creek

Summary

Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Marketing Intern

Giftpack Inc
07.2022 - 08.2022
  • Showcased adept computer skills in meticulous data collection, proficiently updating Excel spreadsheets, and generating timely, accurate reports
  • Collaborated with cross-functional teams to ensure alignment of strategies, streamline processes, and optimize service outcomes

Assistant Store Manager

Masayama Japanese Resturant
01.2022 - 10.2023
  • Contributed to optimizing product availability and customer satisfaction by aligning stock levels with demand patterns.
  • Demonstrated a commitment to exceptional customer service by promptly addressing customer concerns and resolving issues, resulting in notable increase in customer satisfaction ratings under guidance of manager
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Digital Marketing Intern

N-of-1 Hub
11.2021 - 12.2021
  • Crafted comprehensive social media strategy templates tailored for platforms including Twitter and LinkedIn, ensuring consistent alignment with organizational goals.
  • Analyzed problems and worked with team to develop solutions.
  • Assisted in implementation of solutions by leveraging strong communication skills and contributing actionable insights gained from collaborative problem-solving.

Chef

Sushi Train
01.2020 - 12.2020
  • Performed various preparation tasks under pressure.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Interacted with guests to obtain feedback on product quality and service levels.

Education

Bachelor of Biotechnology - Science And Business

The University of Queensland
Queensland

Skills

  • Active Listening: Attentively engage with customers to fully comprehend their concerns and needs
  • Complaint Handling: Address customer complaints with a solution-oriented mindset
  • Critical Thinking: Evaluate multiple perspectives and potential solutions before making informed decisions
  • Problem Solving: Implement systematic approaches to troubleshoot and resolve issues efficiently
  • Effective Communication: Foster open and transparent communication within team and with customers
  • Customer Service Orientation: Prioritize customer satisfaction as the ultimate goal in all interactions

Reference

Available upon request

Timeline

Marketing Intern

Giftpack Inc
07.2022 - 08.2022

Assistant Store Manager

Masayama Japanese Resturant
01.2022 - 10.2023

Digital Marketing Intern

N-of-1 Hub
11.2021 - 12.2021

Chef

Sushi Train
01.2020 - 12.2020

Bachelor of Biotechnology - Science And Business

The University of Queensland

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Reece Hong