Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Reece Page

Tarneit,VIC

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

19
19
years of professional experience

Work History

Operations Specialist

SiteTech Solutions
01.2023 - 01.2024
  • With new products being implemented into the range, Was tasked with the training and implementation of the equipment being used around Victoria
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • This role involved ordering and maintaining the equipment so we never ran out but keeping in mind to not over order as this equipment was only stage 1 and could need modifications after we test onsite for a year or so.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Developed and maintained strong relationships with customers, ensuring quality service at competitive prices.

NPD & Data

SiteTech Solutions
01.2022 - 01.2024
  • Sourcing new products and developing products to improve range.
  • Developed innovative solutions for complex engineering issues, resulting in improved product quality and customer satisfaction.
  • Consultation of our customer base.
  • Working out products being used and sourcing these at same or better quality cheaper prices.
  • Database off suppliers from all over the world that was used.
  • Implementation of external team that would do developing, digital testing and sourcing products for the company at competitive pricing.
  • Led prototype testing efforts, identifying areas of improvement and optimizing designs accordingly.
  • Streamlined production processes through implementation of lean manufacturing principles, reducing waste and increasing efficiency.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Operations Manager

SiteTech Solutions
01.2010 - 01.2022
  • Taking over operations of the hire division, this included staff recruitment, warehouse management, reporting to directors, maintaining KPI's and ensuring the company is compliant to all OH&s regulations both in house and on sites
  • Implemented company reporting application that allowed all crews to do live reports in real time, including data entry and photos of the sites, minimizing the use of writing reports onsite and the office staff entering this into computers
  • These reports become proof of work for customers and saved the company lots of money and time returning to sites, as there was proof of how the staff installed and maintained the equipment
  • This also allowed the warehouse to know what equipment was damaged on collection and helped with planning & loading of vehicles for the following day
  • All new staff, would be trained and put through the short development training program (Designed by myself), signing each employee off as competent.
  • This software and training package was reviewed yearly and updated as needed
  • Being hands on, visiting sites regularly, assessing staffs work was done to meet compliance and high product quality. If this was not met extra training was provided as needed to ensure continued compliance and high quality of standards was met.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Operations Supervisor

SiteTech Solutions
01.2016 - 01.2017
  • Implementing the routes of all vehicles and implementing scheduling software
  • This was done to budgets and to meet the requirements of the senior operations team, with consultations from the crews on the road
  • Reviewed all company policies and handbooks and brought these up to date and had all staff review and sign the updated versions.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Completed weekly payroll for 10 employees.

Truck Driver

SiteTech Solutions
01.2015 - 01.2016
  • Driving a truck, Installing and dismantling temporary fencing and portable toilets, covering all areas of Victoria
  • Dealing with several building supervisors, planning my routes to minimize travel times, and maximise output.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Managed approximately 10 incoming calls, emails per day from customers.

Event Manager

Stage 5
01.2005 - 01.2015
  • Touring around the world with large bands and entertainment groups, this involves scheduling transport, accommodation/s and booking travels and hire vehicles
  • This role was long hours working days on end without a day off and being in a different city, state or country every day
  • My roles here included recruiting staff, maintain cleanliness at events, customer service and dealing with 'A & B' Grade celebrities daily while maintaining their privacy
  • My main role also included maintaining stock levels of all merchandise items, selling or staffing merchandise stands, installing displays and reconciling merchandise sales and banking of the monies.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
  • Liaised with clients to determine exact event requirements.
  • Generated ideas to enhance and expand current event offerings.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.

Education

Skills

  • Can work within a team
  • Great customer service skills
  • Good problem solver
  • Can work efficiently
  • Good eye for detail
  • Safety Focused
  • Quick learner and able to teach others using simple, clear and concise language
  • Advanced skills and knowledge using Microsoft office for admin/data entry work Excellent in Ms excel spreadsheets
  • Not afraid to raise safety issues and concerns to help improve and excel the business
  • Great at implementing software to streamline processes
  • Resource Planning and Scheduling
  • Project Management
  • System Development

Personal Information

  • Age: 46
  • Date of Birth: 09/08/77

References

  • Nicole, Sitetech Solutions, 0467 555 875
  • Kate, Sitetech Solutions, 0403 749 564
  • Jay, Countdown Merchandising and Sales, 0418 319 842

Timeline

Operations Specialist

SiteTech Solutions
01.2023 - 01.2024

NPD & Data

SiteTech Solutions
01.2022 - 01.2024

Operations Supervisor

SiteTech Solutions
01.2016 - 01.2017

Truck Driver

SiteTech Solutions
01.2015 - 01.2016

Operations Manager

SiteTech Solutions
01.2010 - 01.2022

Event Manager

Stage 5
01.2005 - 01.2015

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Reece Page