Summary
Overview
Work History
Education
Skills
Timeline
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Reegan Mcdonald

Wollert,VIC

Summary

Experienced with Managing business operations, leading teams and driving strategic initiatives. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Business Manager

Petstock
12.2023 - Current
  • Provided strategic support to store teams, ensuring financial objectives were met through effective expense control and sales growth initiatives.
  • Delivered timely and accurate performance reporting to store leadership, supporting data-driven decision-making.
  • Drove high compliance standards
  • Developed the East Stock controller to manage stock adjustment and minimise risk of loss within the state group
  • Lead and Execute all HR matters within the state group, in close consultation with the Regional Manager and HR
  • Supported successful new store openings and refits by partnering with the Projects Team to plan and execute retail setups, including team resourcing and final sign-off.
  • Ensured alignment across Regional Managers and Services Leads to streamline communication and actions for stores.
  • Consistently acted in accordance with company policies, procedures, and Petstock Group Values in all decision-making.
  • Maintained strong relationships with internal and external leads through effective, transparent communication.
  • Prepared and delivered comprehensive state-based reports for the Retail Operations Manager, contributing to strategic planning and performance analysis.

Regional Manager

Petstock
12.2019 - 12.2023
  • Make sound business decisions in alignment with company standards and strategic objectives.
  • Ensure stores consistently deliver World Class customer service, measured through Net Promoter Score (NPS).
  • Conduct regular store visits and complete Store Visit Reports (SVR) to support continuous improvement and store success.
  • Collaborate with store teams to meet and exceed key performance indicators (KPIs) and operational standards.
  • Drive sales performance, ensuring stores achieve monthly sales targets while maintaining wage costs within budget.
  • Ensure each store meets its EBITDA forecast, contributing to overall financial performance.
  • Ensure consistent execution of the Retail Operations Paw Print across all stores.
  • Support the timely and accurate implementation of departmental initiatives across your designated stores.
  • Deliver key communications clearly and effectively using the appropriate channels.
  • Assist with new store openings and refurbishments, as directed.
  • Promote comprehensive induction and training programs, ensuring all team members are equipped for success.
  • Coach and mentor key team members, fostering growth, development, and succession planning.
  • Support store operations by undertaking additional tasks as requested by your line manager.
  • Champion Work Health & Safety (WH&S) protocols, ensuring a safe working environment.
  • Adhere to and promote compliance with all company policies and procedures.

Store Manager

Petstock
12.2017 - 12.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and team members

Education

High School Diploma -

Epping Secondary College
09-2010

Skills

  • Issue resolution
  • Decision-making
  • Team building and leadership
  • Cross-functional collaboration
  • Employee management
  • Business development

Timeline

Business Manager

Petstock
12.2023 - Current

Regional Manager

Petstock
12.2019 - 12.2023

Store Manager

Petstock
12.2017 - 12.2019

High School Diploma -

Epping Secondary College

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Reegan Mcdonald