REEGAN OSBORNE
LANE COVE,NSW
Summary
Dynamic and motivated Product Executive with a proven record of generating and building relationships, managing projects from concept to completion, now looking for a change of scenery. Skilled in working with cross-functional departments, demonstrating exceptional verbal and written communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently or in a team environment and developing opportunities that further establish organisational goals.
Overview
15
15
years of professional experience
Work History
Sales Manager
Octopus Pro
Pyrmont, NSW
01.2021 - Current
- Created and finalized quotes to complete deals between company, vendors and customers.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
- Tracked monthly sales to generate reports for business development planning.
Destination Product & System Manager
Wendy Wu Tours
Sydney, NSW
06.2019 - 12.2020
- Managed all products for India, Middle East, Korea, Vietnam and Eurasia
- Consulted on introduction of Mekong river cruise ship
- Managed the introduction and trained staff on new internal booking and business management system
- Oversaw reparation of passengers returning from destinations at height of covid.
- Consulted on transition of business after the effects of covid on travel industry.
Pricing, Rates, Terms and Conditions Analyst
Driveaway Holidays
North Sydney, NSW
06.2015 - 05.2019
- After the restructure of our pricing department and their subsequent move to the Portland, Maine head office I took over as the only Rates and Terms & Conditions Analyst in the Australian office. In this role l was the main point of call for all of our Domestic, New Zealand and Pacific suppliers.
- Implemented and trained staff in a new VWO live chat help-desk service. This service was crucial in giving customers the quickest possible real-time help.
Terms and Conditions Analyst and Rate Loading.
Driveaway Holidays
North Sydney, NSW
06.2010 - 05.2015
- After the restructure of our pricing department and their subsequent move to the Portland, Maine head office I took over as the only Rates and Terms & Conditions Analyst in the Australian office.
- In this role l am the main point of call for all of our Domestic, New Zealand and Pacific suppliers.
- More recently in this role i took over the Pricing and introduction of our Motorcycle product in the USA.
- Implemented and trained staff in our new VWO live chat help-desk service.
- This service has been crucial in giving our customers the quickest possible realtime help.
- Terms and Conditions Analyst and Rate Loading, Driveaway Holidays Liaised with supplier account mangers to acquire and negotiate terms and conditions to best benefit our customers and travel agents.
- Created simple easy to use procedures to upload rates to the internal booking system and on to the booking website.
- Obtained operator training in the Portland Office in 2011.
- Streamlined product booking system and procedures.
- Created a Motorhome enquiry system for the Booking website Simplified the booking procedures for Motorhomes and Campervans which are still in place to this day.
- Worked closely and had productive work relationships with all our Motorhome and other product suppliers internationally and domestically.
Product & Motorhomes Manger
Driveaway Holidays
North Sydney, NSW
02.2009 - 05.2010
- Promoted to Motorhome, Hotel, Ferry and Other Products Manager, Driveaway Holidays.
Education
Course - Business Sales Training Course
Shaw Academy
Online12.2020
Diploma - Sabre Fares And Ticketing
Learning Cloud
12.2018
Certificate 2 Advanced - Advanced Excel
Eastern Sydney Adult Education
Bondi03.2016
Diploma - Travel And Tourism Management
Brookvale Tafe
Sydney2010
Skills
- Excel
- Word
- Adobe
- Customer Service
- Negotiating with suppliers
- Experienced Analyst
- Customer Service
- Help-desk
- Team Leader
- Negotiating
- Pricing analyst
- Website maintenance
- Scheduling
Timeline
Sales Manager
Octopus Pro
01.2021 - Current
Destination Product & System Manager
Wendy Wu Tours
06.2019 - 12.2020
Pricing, Rates, Terms and Conditions Analyst
Driveaway Holidays
06.2015 - 05.2019
Terms and Conditions Analyst and Rate Loading.
Driveaway Holidays
06.2010 - 05.2015
Product & Motorhomes Manger
Driveaway Holidays
02.2009 - 05.2010
Course - Business Sales Training Course
Shaw Academy
Diploma - Sabre Fares And Ticketing
Learning Cloud
Certificate 2 Advanced - Advanced Excel
Eastern Sydney Adult Education
Diploma - Travel And Tourism Management
Brookvale Tafe
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