Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Reegan Wotherspoon

Brighton,SA

Summary

I am a passionate and dedicated team player with more than six years experience in the hospitality industry, most recently in a management role. I am customer-focussed, skilled at working under pressure and always endeavour to deliver optimal satisfaction levels. I enjoy mentoring and developing staff. I am seeking to gain new experiences and develop my skills in function and event planning while also maintaining my current management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Esplanade Hotel Brighton
10.2020 - Current
  • Checking in hotel guests with RMS
  • Ensuring compliance in health and safety, licensing and responsible service
  • Overseeing the general daily operations of the hotel
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability, while overseeing labour control throughout the hotel.
  • Trained employees in essential job functions.
  • Supervised day-to-day operations to meet performance, quality and service expectations

Waitress

Tunarama Eyre Square Dinner
01.2019 - 01.2021
  • Food Handling
  • Food preparation
  • Stock Preparation
  • Served food and drinks to guests, meeting hygiene and safety standards.
  • Decorated and set tables

Receptionist

CEG/Port Lincoln Hotel
02.2020 - 08.2020


  • General tourism advice
  • Responded to inquiries from callers seeking information.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Position made redundant due to COVID)

Receptionist (Temporary Position During COVID)

Protech, Incetic Pivot Ltd
03.2020 - 04.2020


  • Answering phones
  • Taking messages
  • Administration duties as required

Sales Assistant

Uptown Girl
01.2019 - 01.2020
  • Customer Service|
  • Cash handling
  • Stock selection
  • Merchandising

Bar Attendant

The Grand Tasman Hotel
08.2018 - 03.2019
  • Responsible Service of Alcohol
  • Cash Handling/Eftpos Procedures
  • POS
  • Keno Operations
  • Cleaning & packing up of bar

Skills

  • Staff Management
  • Proficient use of RMS, Sysnet, Bally, and H&L
  • Proficient use of Canva and Microsoft Software
  • Dependable and Responsible
  • Creative Problem Solving
  • Employee Coaching and Mentoring

Certification

RSA

Basic and Advance gaming

Covid Marshal Badge

Keno and Tab Training

First Aid

Responsible Persons badge


References

 Kirsty Parker

TAFE SA Hospitality Lecturer  

0439655457 


Matt Hanlan

ALH Venue Manager

Will provide up request


Anthony Wheeler 

ALH Venue Manager 

Will provide upon request 


Tayla Adams 

ALH Assistant Manager 

Will provide upon request 


Ashley Sherrin 

Manager of Tunarama 

Eyre Square Dinner

0408 837 177 


Barb Davies 

Tunarama Secretary Administration

Treasurer of Tunarama 

0439 655 457 

Timeline

Assistant Manager

Esplanade Hotel Brighton
10.2020 - Current

Receptionist (Temporary Position During COVID)

Protech, Incetic Pivot Ltd
03.2020 - 04.2020

Receptionist

CEG/Port Lincoln Hotel
02.2020 - 08.2020

Sales Assistant

Uptown Girl
01.2019 - 01.2020

Waitress

Tunarama Eyre Square Dinner
01.2019 - 01.2021

Bar Attendant

The Grand Tasman Hotel
08.2018 - 03.2019

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Reegan Wotherspoon